Transcom

Transcom is a rapidly expanding global customer experience specialist, with more than 50 service centers employing more than 30,000 people delivering services in 33 languages. The company provides CRM solutions to clients in a wide range of industry sectors including telecommunications and e-commerce, travel and tourism, retail, financial services and utilities. Do you want to join our fast growing IT community? 

Join us as a Network Engineer!

This is an important role requiring experience with Cisco routing/switching hardware, assuring the uptime and availability of Transcom´s multinational network of sites and Data Centres.

• Participation in configuring firewalls, routers and switches

• Implementation of Network Changes under ITIL best practices

• Assisting in deployment and maintenance of next generation IPS/IDS systems

• Conducting Product Lifecycle Maintenance globally for network and security devices

• Continually updating the internal knowledge base

• Participating in meetings with project managers, stakeholders and customers

• Providing technical support for 2nd level escalations

What’s in it for YOU!

• Career opportunities - growth within the company, both horizontal and vertical

• Personal and professional development: conferences, training, and coaching on the job

• Winning atmosphere and supportive team - we strive for collaborative, informal vibes with a focus on getting things done

• Opportunity to be innovative and pitch your own ideas

• Freedom in execution and forming of the organization

• Multicultural communication and best practice sharing

• Education budget set in each department

• Personalised development plan

• Hybrid work model

What we are looking for:

• Experience in complex problem analysis with global/enterprise network issues

• Proven ability to define and drive the deployment of network infrastructure based on customer requirements

• Working knowledge of LAN/WAN technologies

• Certification in at least CCNA R&S, Security or equivalent

• Experience in troubleshooting Cisco platforms

• Ability to conduct product Lifestyle Maintenance for network and security devices globally

• Contact Center/Servic e-provider/customer-facing environment experience is an advantage

• Strong analytical and problem-solving skills

• Excellent teamwork and collaboration abilities

• Fluency in written and spoken English

What Life at Transcom is like!
Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets within our global footprint with forward-leaning customer experience solutions via different channels like voice, chat, social media etc. We are 30,000 customer experience specialists at 69 offices across 26 countries, delivering services in 33 languages to international brands in various industry verticals. At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

At Transcom, we follow our Values to a T, we live them, we breathe them, it is what we base our day to day work life on (and it is not just an empty promise, ask anyone).

We’re here to support

We keep our promises

We come as we are

We’re team players

We’re lifelong learners

We’re sure you loved everything you’ve read and heard, and would definitely love to learn more. In that case, apply, come talk to us, we are an open book. You will get all the nitty-gritty details, no hidden agendas, no false promises. What you hear/see, is what you get.

https://www.linkedin.com/company/transcom/life/302cb7a8-3f32-449b-ae17-bb7ac69df6c1/

We would love to meet and talk to you! And hopefully soon say: “Welcome to Transcom!”