Transcom

Transcom is a global community of customer experience experts – nimble, driven, and committed to the brands we serve. Join us as a Customer Service Representative, where you will be the voice of a leading financial technology brand, ensuring security, trust, and excellence in every interaction. Ready to make an impact in the world of digital finance? Apply now and let’s start something brilliant!

Join Transcom as a Customer Service Representative! Be on the front line of financial innovation and deliver impactful work that ensures user safety and satisfaction. In this role, you will:

• Support a world-leading Fintech: Assist users in managing digital financial services and securing their transactions.

• Deliver High-Quality Assistance: Handle inbound inquiries professionally, providing reassuring and efficient solutions.

• Manage Diverse Scenarios: Navigate technical support, account verification, and transaction queries while ensuring strict data confidentiality.

• Drive Project Success: Contribute to process improvements, share knowledge with your team, and continuously evolve your skills.

• Maintain Flexibility: Work according to a rotational schedule to support our global user base.

What's in it for YOU!

• International and Inclusive Environment: Feel supported, encouraged, and welcome from day one.

• Continuous Development: Access internal learning platforms and external training to sharpen your skills.

• Endless Growth Opportunities: 90% of our managers and leaders started their careers as customer service specialists.

• Comprehensive Training: A 5-week initial program to master financial tools and security procedures.

• Modern Workspace: Comfortable offices with dedicated relaxing spaces to take a break.