General Information

Location
Zagreb
Job ID
8782
Job Category
Information Technology (IT)
Language Requirement
English

Description & requirements

Description
We’re CX fanatics, with technology at the core of everything we do. The most-loved brands rely on us to deliver seamless, tech-driven experiences. Now, we’re looking for an On-site IT Service Delivery Engineer to keep our systems running smoothly and our teams supported. Sounds interesting? Apply now! 

What's in it for YOU! 
  • An international and inclusive environment, that makes you feel supported, encouraged, and welcome from day one 
  • Continuous development through our internal learning platforms and external training 
  • Endless growth opportunities: 90% of our managers and leaders started their careers as customer service specialists 
  • A modern and comfortable office and relaxing spaces to take a break 
  • A focus on life-work balance 
  • Corporate benefits and discounts 

Join Transcom as an On-site IT Service Delivery Engineer! 

In this role, you'll be responsible for the smooth functioning of our on-site IT structure, guaranteeing our systems are running correctly and providing critical support to our teams.

You will:
  • Administer and maintain our local IT hardware and software.
  • Provide support for all site-specific applications and technologies.
  • Deploy new IT solutions in the region based on specifications from our global IT teams.
  • Ensure all systems comply with Transcom's IT standards and security policies.
  • Manage the local IT infrastructure, including desktops, printers, servers, and the asset inventory.
  • Act as the go-to support for our users, resolving incidents and advising on the correct use of systems.
  • Handle file recovery and implement preventive actions.
  • Maintain technical documentation for the site's infrastructure.

What we are looking for: 
  • A diploma or advanced vocational training in Information Technology.
  • Minimum two years' experience in an IT support or infrastructure role.
  • Experience in administering IT infrastructure (workstations, servers, cabling, backup systems).
  • Strong knowledge of MS Windows operating systems and services (DHCP, DNS, WINS).
  • Good understanding of data networks and IP telephony.
  • Familiarity with Service Desk or Incident Management tools.
  • Fluency in your mother tongue and a C1 level of English.
  • A strong focus on customer service and quality.
  • Good analytical and problem-solving skills.
  • A collaborative, teamwork-oriented mindset.

What Life at Transcom is like! 

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.