General Information

Location
Zagreb
Job ID
7651
Job Category
Customer Service Representative (CSR)
Language Requirement
German

Description & requirements

Description
Be a part of something special where you help create magical moments for guests of all ages! We’re looking for outstanding Customer support agents to engage guests through entertaining and magical interactions!


What’s In It For You?
  • Full-time contract
  • Working from home
  • Full equipment
  • Competitive wages 
  • Paid training
  • Great work/life balance
  • Friendly and fun work environment
  • Work experience for a global entertainment company

Join us as a German customer support agent!
  • Answer inbound calls and emails to assist guests while ensuring you provide the best retail experience in the world!
  • Effortlessly engage with guests, actively listen, and provide impeccable guest service
  • Identify and resolve issues that impact guests’ experiences
  • Channel escalated issues to appropriate supervisory staff
  • Multitask in systems while patiently providing updates or instructions to guests
  • Work independently with discipline and motivation to succeed in a virtual environment
  • Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls

Requirements:
  • Excellent German written and verbal communication skills (C1)
  • Good English written and verbal communication skills (B1/B2)
  • Able to maintain 100% strict adherence to the assigned schedule
  • Able to work a variety of shifts, including: evenings and holidays
  • Strong computer knowledge
  • Courteous and friendly with high level of professionalism
  • Willingness to follow procedures and adhere to policies
  • Able to multitask while talking to guests on the phone
  • Able to thrive in a fast-paced work environment
  • Able to actively listen to guest needs and demonstrate empathy
  • Experience troubleshooting basic online retail store process preferred
  • Previous call center and/or work from home experience preferred

What Life at Transcom is like?

Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets within our global footprint with forward-leaning customer experience solutions via different channels like voice, chat, social media etc. We are 30,000 customer experience specialists at 90 offices across 28 countries, delivering services in 33 languages to international brands in various industry verticals. At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.