General Information

Location
Cairo
Job ID
10607
Job Category
Operations
Language Requirement
English

Description & requirements

Description
Transcom is all about people, and we’re looking for a WFM Junior Analyst to support our team and help create a workplace where everyone thrives. You’ll assist with workforce planning, reporting, and analysis to ensure smooth operations and optimal performance. If you’re passionate about data and making a difference, apply today and join us!

Join our Transcom Team as a WFM Junior Analyst!

Be on the front line of support for clients and deliver impactful work on a company level. In this role, you will:
Be responsible for supporting Workforce Management activities, including data analysis, reporting, scheduling support, and real-time monitoring to ensure optimal staffing and performance.
Assist in generating reports, analyzing trends, and identifying opportunities to improve efficiency and service levels.
Contribute to the project's success, propose improvements, share knowledge, and learn together with your colleagues.
Work rotational shifts; locations include 5th Settlement and Smart Village.

What's in it for YOU!
Best salary in the market.
Transportation provided.
Medical and social insurance.
Location in New Cairo & Smart Village.
International and inclusive environment that makes you feel supported, encouraged, and welcome from day one.

To be successful in this role, the following is needed:
Language English minimum: B1 (Very good) or higher.
Strong verbal and written communication skills.
Strong MS Office knowledge is a must (especially Excel).
0–1 year of experience in a similar role (WFM, reporting, data analysis, or operations support) is a plus.
Strong analytical and problem-solving skills with attention to detail.
Basic understanding of workforce management concepts (forecasting, scheduling, real-time adherence) is an advantage.
Comfortable working with data, KPIs, and performance metrics.

Professional qualifications / Specific knowledge:
Minimum studies: Preferably a University degree in Economics, Business Administration, Statistics, Mathematics, or similar. In its absence, knowledge should be demonstrated through experience in similar functions.
Knowledge or training in data analysis systems and statistics.
Google Workspace: Spreadsheets (high level), Docs/Word (intermediate-high), Presentations/PowerPoint (intermediate-high).
Communication tools (Email): intermediate to high level.
Good knowledge of WFM software or similar tools used for scheduling, forecasting, and performance monitoring is an advantage.

What Life at Transcom is like!

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”