Transcom

• Assists in coordinating all aspects of site build out and launch process to ensure that all new sites launch smoothly and within the targeted deadlines set for each project.

• Maintain office/buildings (plumbing, electrical, HVAC, etc.) in good repair and safe condition and suggest leasehold improvements as appropriate

• Monitor furniture damage, suggest necessary repairs, and return items for warranty replacement – if applicable

• Create a building maintenance schedule to track all required contracted preventative maintenance work

• First level approver for facilities related purchases in North America, while implementing facility cost saving measures for North America, and establishing cost containment /efficiencies where applicable

• Support & ensure compliance with safety processes & protocols as prepared by AAPAC Risk & BCP team.

• Maintain a secure office environment for the protection of employees, clients, and property

• Monitor expectations of all Security Staff subcontracted by Transcom

• Maintain Security Systems (Doors, software, hardware, alarms, offsite monitoring) in good order

• Manage Security Access controls/database (access times, access levels, alarms response, adding, deleting cards, creating photo ID overlays, review cameras when incidents are reported)

• Ensure site compliance to physical security policies/requirements of the company and that of clients/accounts.

• Ensure adherence to workplace safety rules and regulations (i.e. Occupational Health and Safety Standards implemented by the Canadian/American Department of Labour and Employment, the Building Code of the Canadian/USA and such other regulations implemented by the city or municipal government agencies)

• First point of contact for governmental (MOL/OSSA) site inspections

• Ensure monthly workplace inspections are conducted & documented.

• Ensure monthly & annual regulatory fire safety equipment & fire systems inspections are conducted & documented

• Ensure all required emergency measures plans are in place

• Support & ensure compliance with safety processes & protocols as prepared by Risk & BCP team.

• Advocate for First Aid / CPR & other required training for Supervisors, & other appropriate staff

• Serve as Certified co-chair of Health & Safety Committee

• Implement and ensure compliance with Regional Facilities policies & procedures.

• Ensure smooth and efficient operation by securing Fire and life safety systems

• Conduct weekly inspection of the facility, maintenance program, and building system and recommend enhancements.

• Oversee facilities site staff activities and ensure that individual tasks are delivered timely

• Ensure that departmental plans are accomplished in a timely manner

• Oversee & monitor site facility projects

• Maintain smooth & efficient facility operations

• Monitor program implementation, design and delivery for site capacity

• Monitor facility site budget. Recommend approval and oversee facility purchase in site concerned, while implementing facility cost saving measures for site concerned, and establishing cost containment /efficiencies where applicable

• Ensure compliance with applicable government rules & regulations.

• Attention to detail

• Strong ability to set priorities and timelines

• Exceptional strategic thinking and analytical skills

• Confident ability to present professionally with internal and external executives

• Collaborate and work in a global, virtual team environment

• Strong interpersonal and collaboration skills

• Strong written and verbal communication and presentation skills

• Written communication preparation: decks, literature, documentation

• Proficiency with MicroSoft Office and G-Suite of products

• Competitive mindset, drive for success

• Results oriented

• Strong ownership attitude

Qualification and experience

To qualify for this role you must have/be:

• Hold a university degree or equivalent higher qualification.

• Fluent in the English language.

• Have Facilities Management or Leasehold Improvements contact experience.

• Have general office management experience.

• Have experience with P&L management and associated financial practices.

• Appropriate Health & Safety training.

• Ability to handle a performance driven environment.

• Budgeting & financial knowledge.

It will help if you have:

• Time management skills

• Experience being proactive

Personality profile:

To be successful in this role you must have the following qualifications and characteristics:

• Strong Communication Skills: Excellent written and verbal communication skills are essential for effective client interaction, team collaboration, and reporting.

• Organizational Skills: Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast-paced environment.

• Client-Focused Approach: A customer-centric mindset with a dedication to understanding and meeting the needs of clients.

• Analytical Abilities: Proficiency in data analysis and the ability to derive insights from complex datasets to inform decision-making and strategy.

• Interpersonal Skills: Strong relationship-building abilities with the capacity to establish rapport, trust, and credibility with clients and internal stakeholders.

• Problem-Solving Skills: Aptitude for identifying issues, proposing solutions, and resolving conflicts in a professional and diplomatic manner.

• Leadership Capabilities: Ability to lead and oversee various initiatives, collaborate with cross-functional teams, and drive results.

• Adaptability and Flexibility: Capacity to adapt to changing priorities, client needs, and organizational dynamics, with a proactive and solution-oriented approach.

• Client-Facing Experience: Previous experience in client-facing roles, preferably at director level or above, demonstrating the ability to manage relationships and drive client satisfaction.

• BPO/Contact Center Experience: Knowledge of BPO or contact center operations, processes, and best practices, preferred

• Passion for Client Success: A genuine passion for delivering exceptional service to clients and contributing to their success and satisfaction.

• Team Player: Ability to work collaboratively in a team-based environment, supporting colleagues, and contributing to a positive work culture.