General Information

Location
Tuzla
Job ID
6373
Job Category
Information Technology (IT)
Language Requirement
English

Description & requirements

Description

Do you love the IT field but are not that much into programming? You are at the right place! We are looking for an individual to join our IT On-site Service Delivery team. This is a fantastic opportunity to gain hands-on experience and see how a multinational organization operates behind the scenes and manages its IT systems.


We are currently looking for a person ready to join the IT team who can support our employees in Tuzla with resolving issues related to hardware, software, and workplace tools, as well as be involved in the local adaptation of processes taking place at the international level particularly concerning the implementation of new methods of operation, data, or software protection.


Join us as Local IT Support Specialist!

The person in this position:


  • Provides ongoing administrative support in the field of IT hardware and software

  • systems,

  • Provides support in the field of applications and technologies which are specific for

  • the project,

  • Provides updates of security and procedural standards in the field of systems,

  • Takes care of desktops, printers, servers, software, inventory of resources and

  • standard network services,

  • Manages and is responsible for technical documentation,

  • It is the point of contact for local businesses in all IT related matters



What's in it for YOU?

    Continuous skill development and learning

    Excellent opportunities for career development in an international setting

    Daily collaboration and knowledge exchange with global experts

    Supportive work environment and a welcoming team culture

    Weekends off

    Standard working hours (8 AM to 4:30 PM)

    Permanent contract

    Highly competitive compensation



    What we expect:


    • Experience in a similar position in IT support in the business environment in an international company,

    • Experience in administering tools: laptops, servers, workstations, hardware/software, cabling, servers,

    • Good knowledge of Service Desk, failure management, knowledge of tools for reporting problems to help desk,

    • Bachelor degree in IT etc, University, or equivalent,

    • Very good command of English enabling easy communication - is a must,

    • Good knowledge of network technologies, mobile phones, and fixed networks,

    • Good knowledge of MS Windows environments, and DHCP, DNS & WINS.

    • Experience in the call center environment, CRM systems support, is a plus,

    • Organizational skills, the ability to set priorities and work under time pressure



    What life at Transcom is like!
    At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.