General Information

Location
Cun
Job ID
6445
Job Category
Operations
Language Requirement
English

Description & requirements

Description
Join us as a Reporting Analyst!

In this position, you'll take your analytical abilities to new heights by being responsible for creating or modifying reports, assessing call volume preparation, average handling time and other factors that show productivity and efficiency. You will play a crucial role in preparing reports, customer inquiries and data analysis.

To be successful in this role, the following is needed:
  • Fluency in English (no less than B2 level);
  • Ability to work with Google sheets/Excel;
  • Logical and analytical mindset;
  • Ability to translate technical language into user-friendly and vice versa;
  • Acquired higher education (or last course student);
  • Experience with system integration (would be an advantage).
Functional responsibilities

● Perform statistical-econometric analyses.
● Develop and implement modules and improvements in the analysis models.
● Generate metrics and indicators to analyze results, which support management, designing and preparing descriptive, understandable reports on functioning and revenue, suggesting ways to measure the operational environment, data extraction and analysis of KPIs.
● Provide support to the operational teams to ensure results and adequate responses to end users, calculating the earnings and profitability of the operations performed to help develop the Client Organisation's business.
● Exploit databases and monitor and plan the client's research and field studies, controlling information and supervising the quality objectives perceived.
● Support the monitoring of the correct implementation of initiatives aimed at improving the variable under analysis.
● Identify improvement opportunities, from an economic, operative and functional standpoint, assessing the impact on the income statement, viability and predictions.

Profile required

Professional qualifications/Specific knowledge:
● Minimum studies: University training in Statistics, Programming, Mathematics or similar. In its absence, knowledge will be demonstrated through extensive experience in the performance of similar functions.
● Knowledge/Specific training in Results Analysis Systems and/or Applied Statistics.

Information technology:

● Office package: Excel – High level; Power Point – Intermediate level; Word – Intermediate level.
● Statistical packages: Minitab, SPSS, etc. High level.
● Databases: High level. Reporting tools: Looker (advantage)
● Communications: Email - Intermediate/High level