General Information

Location
Cairo
Job ID
11225
Job Category
Operations Leadership
Language Requirement
English

Description & requirements

Description
Transcom is all about people, and we’re looking for a Training & Quality Manager to help elevate performance and drive excellence across our teams. You’ll lead training programs, strengthen quality standards, and ensure continuous improvement that supports both employee growth and outstanding customer experiences. If you’re passionate about developing people and making a real impact, we’d love to have you join us—apply today!

Join our Transcom Team as a Training & Quality Manager!

Be on the front line of support for clients and deliver impactful work on a company level. In this role, you will:
  • Be responsible for designing, implementing, and maintaining effective training programs and quality frameworks aligned with company standards, ensuring consistent service excellence, strong operational performance, and continuous improvement across all teams.
  • Lead quality assurance initiatives and training strategies that support employee development, enhance customer experience, and strengthen overall business results.
  • Contribute to project success by identifying improvement opportunities, sharing best practices, and fostering a culture of learning and performance excellence alongside your colleagues.

What's in it for YOU!
  • Best salary in the market.
  • Transportation provided.
  • Medical and social insurance.
  • Location in New Cairo.
  • International and inclusive environment that makes you feel supported, encouraged, and welcome from day one.

To be successful in this role, the following is needed:
  • English language proficiency: C1 (Advanced) level.
  • Strong communication and interpersonal skills, with the ability to coach, give feedback, and engage effectively with teams.
  • Strong analytical mindset with attention to detail and a focus on quality and continuous improvement.
  • Solid MS Office knowledge is a must.
  • University/College diploma or equivalent degree (Education, Business Administration, Human Resources, or similar fields).
  • Minimum 1 year of experience in a training, quality assurance, coaching, or similar role within a large, dynamic organization (preferably in contact center or service environments).
  • Strong understanding of performance management, quality frameworks, or learning & development principles is a must.
  • Experience in designing and delivering training sessions is an advantage.
  • Familiarity with quality monitoring tools, KPIs, and reporting is an asset.
  • Experience handling structured data, reports, and formal documentation.
  • Previous experience with learning management systems (LMS) or training/quality tools is an advantage.

What Life at Transcom is like!
At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."