General Information

Location
Porto
Job ID
9513
Job Category
Operations
Language Requirement
English

Description & requirements

Description
Join our dynamic team.
We are seeking a highly skilled and motivated Trainer to develop and deliver training programs, improving team performance and ensuring that all customer service representatives have the necessary skills and knowledge to deliver exceptional service to our clients.
The ideal candidate will have extensive experience in customer service within the pharmaceutical sector and be fluent in English.

Key Responsibilities:
  • Design and implement effective customer service training programs tailored to the pharmacy industry, ensuring alignment with company policies and regulatory requirements.
  • Conduct both virtual and in-person training sessions for new hires and ongoing development for existing team members.
  • Assess trainees’ skills and knowledge, providing constructive feedback and personalized coaching to improve performance.
  • Ensure that the team is well-versed in customer service best practices with a strong understanding of pharmacy-specific policies, products and services.
  • Deliver training content fluently in both Spanish and English, ensuring that all team members can effectively communicate with customers in both languages.
  • Regularly evaluate training programs for effectiveness and relevance, making adjustments as necessary to address emerging trends or challenges.
  • Work closely with management and other departments to identify areas for training, create targeted content and ensure consistency in training delivery across the organization.

Qualifications:
  • Minimum of 2 years of experience in a customer service role within the pharmaceutical industry, with a strong pharmaceutical operations and customer interaction.
  • Proficiency in both English.
  • Proven experience in designing, developing and delivering training programs, preferably in a customer service or pharmaceutical-related environment.
  • A solid understanding of pharmaceutical, services and customer needs, with the ability to convey complex information to diverse audiences.
  • Ability to identify areas of improvement within the team and develop effective training solutions.
  • Familiarity with customer service tools and software, as well as learning management systems is preferred.

What’s in it for you?
  • Salary based on your knowledge and experience;
  • Access to internal and external training programs to continuously enhance your skills;
  • Autonomous working in a position of responsibility;
  • An international and friendly work environment in a multinational company.

What is life like at Transcom?
Transcom is a global multinational customer experience specialist providing consulting, customer service, sales, technical support and collections services through our extensive network of contact centers and remote agents.
We are 30 000 customer experience specialists in over 69 contact centers in 26 countries, providing services in 33 languages to global brands in a variety of industries. Transcom is a company committed to equal opportunities between men and women.
At Transcom, we are strongly committed to our customers and to our team. Every day, someone starts his or her journey with Transcom, harnessing the current potential and transforming it into skills for the future. We are recognized for working hard, for working as a team, and for supporting each other. 
We are Transcom - there is no limit to how far we can go together.