General Information

Location
Tirana
Job ID
7881
Job Category
Customer Service Representative (CSR)
Language Requirement
English

Description & requirements

Description
Are you interested in the latest trends in home appliances and love exploring how modern devices can improve daily life? If you find fulfillment in communicating with people and want to share the skills and solutions we'll teach you, you might be the perfect candidate for our team!

What to expect from the very beginning?
  • Attractive salary
  • Paid training
  • Development and career opportunities
  • A dynamic and sociable working environment
  • Attention to people's needs (work-life balance)
  • Professional training to understand how Customer Care works.

Join the Transcom family as a Technical Support Consultant in English.

Your key responsibilities would include:
  • Communicating with clients via calls in English and answering their inquiries
  • Resolving minor device malfunctions and providing assistance with user questions
  • Informing users about the current status of their warranty
  • Organizing interventions for more complex device repairs
  • Assisting with the complaints process
  • Keeping up with new technological trends and market changes

How to know you're the ideal candidate for our team?
  • You have excellent knowledge of the English language (C1/C2 level)
  • You're great at communication, and enjoymhelping others
  • You enjoy teamwork and a dynamic environment
  • You are available full time
  • You're driven by motivation and responsibility
  • You have a desire to advance in this industry

What life is like at Transcom

At Transcom, we are tirelessly dedicated. To our clients and to each other. Every day, someone starts their journey with Transcom. 
Taking the potential they have today and turning it into skills for the future. Getting recognition for hard work, being a team player, and supporting others. 
Advocating for positive, lasting change in their teams and communities. That's who we are at Transcom. Here, we care, and we root for each other. 
You're included, just as you are, from day one. And with the right mindset, there's no limit to how far we can go together.

Apply and find out for yourself!