General Information

Location
Belgrade
Job ID
10562
Job Category
Operations
Language Requirement
English, French

Description & requirements

Description
Do you enjoy working with others and motivating them to do their best? Are you known for your positive energy and work ethic? You might be a great fit for this role!
We are hiring a Team leader with customer support background that speaks French and English to support our client and to help us deliver excellent service while supporting, coaching and managing new colleagues.

Join us as Team Leader!

Your main responsibilities would be:
● Providing daily mentoring and coaching for team members with the goal of achieving targets and expectations
● Monitoring and evaluating the results and the quality of work and providing prompt feedback
● Notifying, guaranteeing and monitoring the operating targets assigned to each of the CSRs forming your team, providing constant feedback in order to attain such targets, both in terms of quantity and quality
● Analyzing and improving current processes
● Ensuring a high degree of motivation in the team
● Taking responsibility for the team's performance and work
● Creating an environment suitable for success by promoting and recognizing each person’s initiatives and efforts.
● Successful coordination of tasks and responsibilities to different stakeholders (team members, business manager, client)
● Reporting to the business manager of the project

What's in it for you?

● The challenge to let your own team excel in a creative and professional way, both operationally and qualitatively
● Work from home model of work
● Working hours are 10-18h
● Competitive salary
● Work contract
● Private health insurance
● Building career in an international environment
● Full support while on boarding
● Pleasant work atmosphere and friendly team spirit

What are we looking for?

● Great knowledge of French language (C1/C2)
● Proficiency in English (minimum B2)
● Minimum 1 year in customer service industry
● Experience in leading a team in the customer support industry is mandatory
● Customer orientation and ability to adapt/respond to different types of characters
● Ability to multi-task, prioritize, and manage time effectively
● Ability to analyse and solve complex issues that may require research and creative solutions
● Ability to work with minimal supervision in a fast-paced environment
● Ability to maintain the highest standards of confidentiality and display professional ethical conduct
● Exceptional relationship-building skills and ability to work in a team of peers

What life at Transcom is like!

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.