General Information

Location
Porto
Job ID
8540
Job Category
Operations
Language Requirement
English, Swedish

Description & requirements

Description
Are you passionate about leading a dynamic team to deliver outstanding customer experiences? 
Do you thrive in a fast-paced environment where every day brings new challenges? If so, we are seeking a dedicated Team Leader to join us in the Swedish market!
If you excel in a leadership role, thrive in a collaborative environment, and are committed to fostering a culture of excellence, what are you waiting for?
Join us and play a crucial role in enhancing the customer experience while leading a dynamic team.

What’s in it for you?
  • Permanent full-time contract with attractive salary;
  • Vacation and holiday bonuses - twice a year or divided monthly you will receive an additional bonus related to each month of work;
  • Language bonus - you will work in an international market which gives you an additional bonus related to the language associated with.
  • Employee referral program - you will receive an additional bonus for every personal referral;
  • Additional benefits like discounts in many store chains.

Join us as a Team Leader!
As a Team Leader, you will be largely responsible and driving the many aspects of the business while working either in the capacity of a Manager, a Leader or a Coach. On a daily basis you are involved in impacting the positive coaching and development of your team, and driving the business operational needs.
Be the crucial key to our team's success. As a team leader your mission will be:
  • Lead, support and motivate your team of customer service agents to meet performance targets and deliver top-notch service
  • Monitor and evaluate team performance, providing coaching and feedback to enhance individual and team growth
  • Handle escalated customer inquiries, ensuring swift resolution and maintaining high standards of service
  • Collaborate with other departments to improve processes, streamline workflows and enhance the overall customer experience
  • Manage team schedules and ensure adequate coverage to meet customer demand
  • Analyze performance data and create reports to drive continuous improvement
  • Promote a positive team culture through regular communication, team-building activities and recognition.

What are we looking for:
  • Native or fluent in Swedish (C1 or plus)
  • Advanced spoken and written English skills (C1 or plus)
  • Strong communication and interpersonal skills
  • Excellent problem solving skills and attention to detail
  • Ability to manage and motivate a team
  • Proven experience in a customer service in the pharmaceutical industry
  • Proven experience in a leadership role within a customer service environment is a plus

Why join us?
  • Opportunity to lead and inspire a team that makes a difference
  • A supportive and collaborative work culture
  • Competitive salary and benefits package
  • Ongoing training and professional development opportunities.

What is life like at Transcom?
Transcom is a global multinational customer experience specialist providing consulting, customer service, sales, technical support and collections services through our extensive network of contact centers and remote agents.
We are 30 000 customer experience specialists in over 69 contact centers in 26 countries, providing services in 33 languages to global brands in a variety of industries. Transcom is a company committed to equal opportunities between men and women.
At Transcom, we are strongly committed to our customers and to our team. Every day, someone starts his or her journey with Transcom, harnessing the current potential and transforming it into skills for the future. We are recognized for working hard, for working as a team, and for supporting each other. 
We are Transcom - there is no limit to how far we can go together.