General Information

Location
Porto
Job ID
9121
Job Category
Operations
Language Requirement
English, French

Description & requirements

Description

Are you ready to take the next step in your career and lead a high-performing team in the fast-paced world of digital identity verification and secure online signatures? 
We’re looking for a Team Leader who is passionate about people, fluent in French or Spanish, and English, ready to drive performance, engagement, and customer satisfaction in a rapidly growing tech sector.

What’s in it for you?
  • Permanent full-time contract with a competitive compensation package including salary + language bonuses
  • Structured onboarding and leadership training, with mentorship from senior management
  • Career progression opportunities
  • Inclusive and international environment where your voice is heard and your ideas matter
  • Additional perks such as employees discounts, referral bonuses and wellness initiatives

Your role as a Team Leader
You will guide, coach and inspire a team of multilingual customer service agents. Your mission is to ensure outstanding customer interactions while meeting KPIs related to quality, productivity and employee satisfaction. 
You’ll be the bridge between frontline support and upper management, using your trilingual communication skills to support a diverse customer base and team.
Your responsibilities:
  • Lead, support and develop a team of customer service agents handling identity verification and digital signature-related queries
  • Monitor performance metrics and provide regular feedback and coaching;
  • Assist in onboarding and training new team members, fostering a collaborative and motivated culture
  • Act as the first point of escalation for complex issues and provide hands-on support
  • Collaborate with cross-functional teams to improve customer experience, product knowledge and support tools
  • Ensure all team activities comply with data security and privacy standards

What we’re looking for:
Fluency in French, and English (C1+)
Proven experience in customer support or contact center environment
Strong leadership, coaching and conflict-resolution skills
Ability to manage team performance and prioritize tasks under pressure
Tech-savvy with the ability to learn and adapt quickly to digital tools and platforms
Willingness to work from our Porto office

Ready to lead a team that’s redefining the way people experience secure online services? Apply now and become part of a company that values growth, inclusion and innovation.

What Life at Transcom is like!
At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. 
Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom.
Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.