General Information

Location
Porto
Job ID
11097
Job Category
Operations
Language Requirement
English, French

Description & requirements

Description
Transcom is a global community of customer experience experts - nimble, driven, and committed to the brands we serve. Right now, we’re searching for a Team Leader to mentor, and drive your team to deliver outstanding customer experiences.

Ready to take the lead and make a difference? Join us and let’s create something brilliant together!

What’s in it for YOU!
  • International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one
  • Full-time 40 hour permanent contract
  • Language bonus for French campaign performance
  • The chance to grow within an international company with CX-driven culture

Join Transcom as a Team Leader!
Be on the front line of support for clients and deliver impactful work on a company level. In this role you will:
  • Provide precise information to generate the earnings and growth forecast
  • Notify, guarantee and monitor the operating targets assigned to each of the agents forming the team
  • Act in line with the guidelines set by the Company giving an example to the remaining employees
  • Respond proactively to the variations established on a service level, with smooth communication to the team to achieve adequate adaptation
  • Meet and exceed targets set by each service, review and assess the performance reports and promoting specific measures to attain such targets
  • Prepare reports on the evolution of your team’s performance in relation to results and the service quality offered
  • Advise the team on their on-going professional development, motivate and lead the work team

To be successful in this role, the following is needed:
  • C1 or native written and spoken proficiency in French
  • B1 or more written and spoken proficiency in English
  • Previous experience in the vitamin supplement industry (mandatory)
  • Strong verbal and written communication and interpersonal skills, such as empathy and listening
  • Ability to quickly absorb information, adapt and respond to change
  • Positive attitude and willingness to provide brilliant customer experience
  • Immediate availability to work in a rotating schedule
  • Availability to work in our site in Porto

Please inform your line manager before submitting your application. To make sure this role is a great fit for you, take a moment to check the minimum requirements outlined in the full job description. If you’re still wondering if this is your next move, don’t hesitate to reach out to celia.paivasilva@transcom.com - we’re happy to chat!

What Life at Transcom is like!
At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future.
Getting recognized for working hard, being a team player and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom.
Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.