General Information

Location
Porto
Job ID
12059
Job Category
Operations
Language Requirement
English

Description & requirements

Description
We’re CX fanatics, passionate about supporting people who deliver the best experiences. That’s why top global brands count on us. Now, we’re looking for a Team Leader with a strong background in customer service to join our dynamic operation for the multilingual market. Ready to make an impact?
Apply now and let’s start something brilliant!

What’s in it for YOU!
  • International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one
  • Full-time 40 hour permanent contract
  • Language bonus for multilingual campaign performance
  • The chance to grow within an international company with CX-driven culture

Join Transcom as a Team Leader!
Be on the front line of support for clients and deliver impactful work on a company level. In this role you will:
  • Provide precise information to generate the earnings and growth forecast
  • Notify, guarantee and monitor the operating targets assigned to each of the agents forming the team
  • Act in line with the guidelines set by the Company giving an example to the remaining employees
  • Respond proactively to the variations established on a service level, with smooth communication to the team to achieve adequate adaptation
  • Meet and exceed targets set by each service, review and assess the performance reports and promoting specific measures to attain such targets
  • Prepare reports on the evolution of your team’s performance in relation to results and the service quality offered
  • Advise the team on their on-going professional development, motivate and lead the work team

To be successful in this role, the following is needed:
  • C1 or native written and spoken proficiency in English
  • Strong verbal and written communication and interpersonal skills, such as empathy and listening
  • Ability to quickly absorb information, adapt and respond to change
  • Positive attitude and willingness to provide brilliant customer experience

Please inform your line manager before submitting your application. To make sure this role is a great fit for you, take a moment to check the minimum requirements outlined in the full job description. 

What Life at Transcom is like!
At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future.
Getting recognized for working hard, being a team player and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom.
Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.