General Information

Location
Work at Home
Job ID
10108
Job Category
Customer Service Representative (CSR)
Language Requirement
Danish, English

Description & requirements

Description
Do you love building relationships and solving problems? As a Danish-speaking Customer Service Representative, you’ll have the opportunity to help customers, resolve issues, and provide exceptional service - all while working remotely from Sweden. Sounds interesting? Join Transcom and make a lasting impact.

What's in it for YOU!
⦁ Collective agreement, which ensures you have a secure contract
⦁ Rikskort discounts and benefits when buying food and drinks
⦁ Health allowance
⦁ Career development opportunities
⦁ Full training
⦁ Bonus opportunities in addition to salary

Join Transcom as a Customer Service Representative!
Provide an excellent customer experience by responding to customer queries in a timely and accurate manner via phone, email, or chat. You will identify customer needs and deliver effective, solution-oriented support while following established processes, guidelines, and quality standards. In this role, you will work towards both individual and team KPIs, always with a strong focus on maintaining a high level of customer satisfaction.

To be successful in this role, the following is needed:
⦁ Fluent or native written and spoken proficiency in Danish
⦁ Strong verbal and written communication and interpersonal skills, including empathy and active listening
⦁ Ability to quickly absorb information, adapt, and respond to change
⦁ A positive attitude and genuine passion for delivering outstanding customer experiences
⦁ Strong computer and system skills
⦁ Ability to work independently in a remote setup

In order to work from home, you will need to have:
⦁ Stable internet connection of at least 10 Mbps or higher
⦁ A quiet and suitable home working environment

What’s next?
Submit your application and become part of our talent pool for Danish-speaking customer service roles. Our recruitment team will review applications on an ongoing basis and contact you when a suitable remote opportunity becomes available.

About Transcom
Transcom is a global specialist in customer service and customer satisfaction, with an extensive network of 90 contact centers in 29 countries, offering services in 33 languages. We are driven by innovation and have a passion for helping people solve problems. We are also one of Sweden’s largest youth employers. At Transcom, we are committed, to our clients and to each other. Every day, someone begins their journey with Transcom, and we believe in turning today’s potential into tomorrow’s skills.
Do you want to be known for working hard, being a team player, and supporting others on your team? That’s exactly who we are at Transcom. Here, we care about each other. You’re included, just as you are, from day one. With the right mindset, there’s no limit to how far we can go together.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.