Transcom

Transcom is looking for talented individuals like you to join our next-gen CX team! So let’s start something brilliant together: become a Team Leader for the worlds leading technology & AI brand - Samsung. Are you a driven, result-oriented, and inspiring leader that is motivated by the responsibility over your team? Then we have the perfect vacancy for you in Stockholm, Sweden!

Join us as an Experienced Team Leader for Samsung!

As a Team Leader, your responsibility will include product knowledge, profitability, quality, productivity, efficiency, and your team of Customer Service Specialists. You will focus on effectively supporting each employee in your team, which means competence development and responsibility of each employee and making sure everyone meets our overall goals. The tasks also include leading operations, quality assurance, coaching, reporting, and following up on measurable production results. You will report directly to your Business Manager.

What will you be doing?

As a Team Lead at Transcom, you will play a key role in ensuring the success of your team and contributing to our market's performance. You will drive operational excellence, lead by example, and ensure our key performance indicators (KPIs) are consistently met. Your responsibilities will include:

• Leading and Inspiring: Provide daily guidance and coaching to your team, ensuring alignment with operational goals and helping team members reach their full potential.

• KPI Management: Monitor, track, and report on team and market KPIs, ensuring targets are met while maintaining the highest quality of service.

• Problem-Solving & Decision-Making: Collaborate with your team to identify needs, resolve issues, and drive sound business decisions that enhance performance.

• Stakeholder Engagement: Serve as a key interface with stakeholders across the organization, ensuring clear communication and expectations are set.

• Continuous Improvement: Proactively suggest and implement improvements to optimize operations and customer experiences.

What we are looking for:

You are an accomplished leader with a proven track record of driving strong results. At Transcom, we value ambitious individuals who are passionate about continuous improvement and delivering outstanding customer service. The ideal candidate will have:

• Leadership Excellence: Demonstrated success in leading teams to achieve goals, with a focus on coaching and development.
• Customer-Centric Mindset: A passion for enhancing the customer experience and a commitment to delivering high-quality service.
• Strategic Insight: Strong business acumen, with the ability to manage multiple priorities effectively.
• Communication & Networking Skills: Excellent interpersonal and communication skills, ensuring seamless collaboration with stakeholders and teams.
• Language Proficiency: Fluency in English (Transcom's business language) and native or business-level proficiency in Swedish.
• Knowledge Sharing: A proactive approach to knowledge gathering and sharing, ensuring best practices are implemented across the team.

What Life at Transcom is like!

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mind-set, there’s no end to how far we can go together.

The recruitment process

Step 1: You complete the website application

Step 2: You will receive an introduction phone call

Step 3: You will attend a video interview with the Business Manager

*Please note, that you would be asked to provide a reference letter*

If this is a role that sparks your interest - apply now before 15th November and we will provide you with more information.

We look forward to hearing from you!