General Information

Location
Eskilstuna
Job ID
7884
Job Category
Information Technology (IT)
Language Requirement
English, Swedish

Description & requirements

Description
IT Service Delivery Junior Engineer

We’re CX fanatics, with technology at the core of everything we do. The most-loved brands rely on us to deliver seamless, tech-driven experiences. Now, we’re looking for an IT Service Delivery Junior Engineer to keep our systems running smoothly and our teams supported. Sounds interesting? Apply now!

Join Transcom as an IT Service Delivery Junior Engineer!

As a Junior IT Service Delivery Engineer, you’ll be the first point of contact for colleagues needing IT support on site. From setting up workstations to troubleshooting issues with laptops, printers, or networks, you’ll keep everything running smoothly and make sure users feel supported.

 You’ll work closely with senior engineers and central IT teams, giving you both hands-on technical experience and opportunities to develop your skills further.

What’s in It for You?
 *
 Direct mentorship from experienced IT professionals.
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 Opportunities to grow your IT career — we love promoting from within.
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 A supportive and tech-driven work environment.
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 Exposure to a wide range of IT systems and real-world challenges.

What We’re Looking For

 Must-haves:
 *
 1-2 years of hands-on IT support experience (e.g. helpdesk, service desk, or on-site support).
 *
 Education or training in IT (vocational diploma or higher).
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 Knowledge of Windows systems, Microsoft Office, and networking concepts (TCP/IP, DNS).
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 Good communication skills — approachable, clear, and helpful.
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 A genuine interest in technology and problem-solving.
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 Fluent in English and Swedish
 Nice-to-haves:
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 Experience with ticketing systems (ServiceNow or similar).
 *
 Knowledge of digital/IP telephony, DHCP, or hardware setups.
 *
 Previous collaboration with vendors, ISPs, or handling warranties/licenses.

What’s next?

  • Application: Submit your application through our website.
  • Initial assessment: Complete the test sent to you via email.
  • First interview: Successful candidates will be invited to interviews with our recruiters.
  • Final interview: Meet with a Team Leader to discuss the role, responsibilities, and life at Transcom.
  • Offer: Great, we're offering you a job! Accept the formal offer and deliver the documents needed for hiring.
At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.