Transcom

Transcom is a global community of customer experience experts. All nimble, curious, driven, lifelong learners and all committed to the world's best-loved brands. We are looking for a Dutch-speaking Customer Service Representative who loves helping others and deeply cares about providing excellent customer service. And we want you to join us!

Living abroad and considering relocating? This position based in Porto, Portugal is your chance! Porto offers a fantastic blend of history, culture, and a relaxed lifestyle, with all the amenities you'd want. Think stunning riverfronts, amazing food, and a thriving tech scene – all with big-city perks and significantly lower living costs. In fact, Porto is estimated to be around 40-50% cheaper than Amsterdam! It's the perfect spot to balance career growth with personal well-being. Even better? We offer comprehensive support to ease your relocation and make your move as smooth as possible.

What’s in it for you?

• International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one;
• Continuous development through our internal learning platforms and external training;
• Hybrid work model: The first 6 months require working from the office, followed by a transition to a hybrid model;
• Modern and comfortable office and relaxing spaces to take a break; 
• Paid training that will introduce you to the specifics of the job;
• Endless growth opportunities: 50% of our seniors started their careers as customer service specialists. Any offer that can be filled internally will first be shared through our internal channels;
• Employee Referral Program: Receive an additional bonus for every successful referral;
• Additional benefits such as discounts at various retail store chains.

We understand that relocating for a new job can be a big step. To help with the transition, we offer a relocation package that includes:

• Reimbursement of transportation costs to Porto;
• Refund of 1 month's public transport fee (if applicable);
• Accommodation for the first 30 days;
• Relocation orientation to help you settle in and become familiar with your new city;
• Assistance with legal processes (if applicable).

Join us as a Customer Service Specialist (Inbound & Backoffice)!

As a Customer Service Representative, you will play a key role in providing top-tier customer support, assisting them with inquiries and troubleshooting their issues. Your key responsibilities will include:

• Assist customers via multiple channels in English and Dutch;
• Troubleshoot and resolve customer inquiries, providing clear solutions and guidance;
• Provide empathetic and efficient support, ensuring that customers feel heard and understood;
• Collaborate with colleagues to ensure a consistent and seamless customer experience;
• Maintain accurate records of customer interactions and service issues.

What are we looking for:

• Native or fluent in Dutch language (level C1+);
• Intermediate English proficiency (B2+) written and oral;
• Willingness to work in the office for the first 6 months, after which a hybrid model will be implemented;
• Ability to work shifts Monday-Friday between 7:00 AM and 11:00 PM;
• Strong verbal and written communication and interpersonal skills, such as empathy and listening;
• Positive attitude and willingness to provide brilliant customer experience – you believe that customers deserve more than just support.

What is life like at Transcom?

Transcom is a global customer experience specialist, offering consulting, customer service, sales, technical support, and collections via our vast network of contact centers and remote agents. We have 30,000+ customer experience specialists in 29 countries with 90+ locations, providing services in 33 languages to international brands in various industries. Transcom is an equal opportunity employer, committed to providing fair and inclusive opportunities for all, regardless of gender.

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.