Transcom

Transcom is looking for talented individuals like you to join our awesome team! Be the next Global IT Major Incident Management Analyst  for our Transcom Pasig  site.

Join our Transcom Family as a Global IT Major Incident Management Analyst!

The Major Incident Management Analyst is responsible for the end-to-end management of all IT major incidents in order to restore normal service in the shortest time possible to reduce the impact on business operations and avoid significant loss in revenue and maintain the highest levels of service quality and availability. This role includes the management of major incidents through active monitoring, proactive incident management, and management engagement of technical experts and vendors. Another important purpose is the identification of impending incidents and the taking of immediate action to prevent their occurrence, again through active monitoring and working directly with the technical experts.

What we are looking for:

• Have a minimum 3+ years in a Service Desk as an analyst or lead. (GNOC and Major Incident Management is a plus)

• High School or Technical High School Diploma

• Degree in Computer Science from University or College is a plus

• ITIL certification is a plus

• Experience with contact center technologies is a plus

• Basic understanding of networks, servers, Microsoft operating systems & Google for Work

• 3+ years experience with working in a policy and process controlled enterprise IT environment

What's in it for YOU!

Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are providing these employee benefits, which you'll be able to utilize once you join our team! 

• Day 1 HMO

• Meal & Transportation Allowance*

• Rice Subsidy*

• Clothing Allowance*

• 24/7 Teleconsult

• Free Psychologist Consultation

• In-house & Online Pharmacy

• Scholarship Program

• Retirement Fund

• Free Meal & Medicine (through Transcom’s Tap Card Rewards)

• Loyalty Incentives

• Accidental & Life Insurance

• Free Shuttle Service

*Note: Applicable to Level 1 & 2 positions only.

What Life at Transcom is like!
At Transcom, we’re relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.