General Information

Location
Porto
Job ID
10510
Job Category
Customer Service Representative (CSR)
Language Requirement
Portuguese

Description & requirements

Description
Transcom is looking for talented individuals like you to join our next-gen CX team! Become an Outbound Agent for a digital bank in the Portuguese market. This focus will focus on providing an excellent customer experience by proactively engaging customers, identifying opportunities and offering tailored solutions that add real value.

Sounds interesting? We’re looking forward to your application.

What’s in it for YOU!
  • International and inclusive environment, that makes you feel supported, encouraged and welcome from day one
  • Continuous development through our internal learning platforms and external training
  • Endless growth opportunities: 90% of our managers and leaders started their careers as customer service specialists
  • Paid training that will introduce you to the specifics of the job
  • Corporate benefits and discounts

Join us as an Outbound Agent!
Be on the front line of support for clients and deliver impactful work on a company level. In this role you will:
  • Proactively contact customer through outbound interactions
  • Understand customer needs and expectations
  • Present relevant solutions that add value
  • Build positive, long-term customer relationships

To be successful in this role, the following is needed:
  • Strong verbal and written communication and interpersonal skills, such as empathy and listening
  • Ability to quickly absorb information, adapt and respond to change
  • Positive attitude and willingness to provide brilliant customer experience

What Life at Transcom is like!
At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other.
You’re included just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.