General Information

Location
Kaunas
Job ID
5800
Job Category
Customer Service Representative (CSR)
Language Requirement
English, German

Description & requirements

Description
Is helping others in your nature? We are looking for a German and English speaking colleague with a problem-solving mindset to join a community of customer experience experts. All nimble, curious, driven, lifelong learners and all committed to the world's best-loved brands. Would you like to be one of us? Apply now and start something brilliant with Transcom!  

What's in it for YOU!
  • Start working full-time from May 19th;
  • Opportunity to choose work type: office or hybrid;
  • 2-week training course that will introduce you to the specifics of the job;
  • Flexible work schedule: department works 24/7 every day;
  • Unlimited growth opportunities: 90% of the company's executives and leaders started their careers as customer service specialists;
  • Performance and referral bonuses;
  • Continuous development through our internal learning platforms and external training;
  • Corporate, sport and social responsibility events;
  • Free coffee and relaxation areas where you can unwind during breaks;
  • Internal competitions with various prizes – from company merchandise and gift vouchers to fully paid vacation abroad!
  • Access to the perks.lt platform;
  • Salary - 1520-1616 €/mon. gross. Salary calculated for daytime work. The minimum wage is paid during the training.

Join us as a Business Clients Orders Coordinator!
Be on the front line of support for clients and deliver impactful work on a company level. In this role, you will:
  • Communicate by e-mail and phone with customers and help pioneer more sustainable solutions;
  • Help deliver packages more efficiently, create more connections around the world and find more ways -to take action and give back;
  • Contribute to the project's success, propose improvements, share knowledge and learn together with your colleagues!

To be successful in this role, the following is needed:
  • Great German and English skills (both B2 level or higher);
  • Experience with Excel/Google sheets (it will be your daily tool);
  • Strong verbal and written communication and interpersonal skills, such as empathy and listening
  • Ability to quickly absorb information, adapt and respond to change;
  • Positive attitude and willingness to provide brilliant customer experience – you believe that customers deserve more than just support.

What Life at Transcom is like!
At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

Once you apply, you will receive tests via email that you’ll need to complete in order to continue with the recruitment process. Candidates who successfully pass the tests will be invited for an interview with our recruitment specialists, followed by a final meeting with the team leader to discuss the position, responsibilities, and company operations.