General Information

Location
Riga
Job ID
11385
Job Category
Customer Service Representative (CSR)
Language Requirement
English, Norwegian

Description & requirements

Description
Are you enthusiastic about gaining new work experience while improving your communication skills? If your answer is yes, join our team as a Customer Service Specialist! You will work in a project where emails, chat messages and calls are received daily in Norwegian and English. If this sounds great to you, then apply and start your career with Transcom!

Norwegian and English language skills are required to ensure the fulfillment of cooperation agreements with clients. Also, English skills are required for working with colleagues abroad and related companies, internal documents, systems and programs.

What's in it for YOU!
  • A 2-week training program (Monday to Friday, 9:00 AM to 5:30 PM), that will introduce you to the specifics of the job;
  • The possibility to choose: workload (full or part-time) and work model (office or hybrid);
  • Endless growth opportunities: 90% of our managers and leaders started their careers as customer service specialists;
  • Continuous development through our internal learning platforms and individual sessions with life coach;
  • Free taxi service within the city of Riga if your shift ends between 10:00 PM and 05:00 AM;
  • Participation in company events, sports activities, and social responsibility initiatives;
  • Health insurance, free access to the gym and annual glasses compensation;
  • Fruit Tuesdays and Snack Fridays in the office to keep you energized throughout the week;
  • Salary: 1689.60 EUR (Gross) + an average monthly bonus of 200 EUR.

Join Transcom Latvia as a Customer Service Specialist!
Be on the front line of support for clients and deliver impactful work on a company level. In this position, you will respond to customer queries about orders, payments, quality of service, and other questions in a timely and accurate way, via phone, email or chat.

To be successful in this role, the following is needed:
  • Availability to work in different shifts. The department works 24/7 with a shift schedule designed to accommodate business needs. You can expect to work 2-4 night shifts per month.
  • Strong verbal and written Norwegian and English communication skills;
  • Great interpersonal skills, such as empathy and listening;
  • Ability to quickly absorb information, adapt and respond to change.

What is life like at Transcom?
At Transcom, were relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. Thats just how we are at Transcom. Here we care and root for each other. Youre included, just as you are, from day one. And with the right mindset, theres no end to how far we can go together.