General Information

Location
Kaunas
Job ID
11383
Job Category
Customer Service Representative (CSR)
Language Requirement
English, Norwegian

Description & requirements

Description
Transcom is a global community of customer experience experts. All nimble, curious, driven, lifelong learners and all committed to the world's best-loved brands. We are looking for a Customer Service Representative who loves helping others and deeply cares about providing excellent customer service. And we want you to join us!

What’s in it for YOU!
  • Start working and choose the best workload for you - full-time, 0.8, 0.75 or 0.6;
  • Work from our modern and comfortable office in Kaunas (R. Kalantos St. 32);
  • A mandatory 3-week training at our office (Mon–Fri, 09:00–17:30), where you will gain a full understanding of the job specifics;
  • An international and inclusive environment where you will be supported, encouraged, and welcomed from day one;
  • Unlimited growth opportunities: 90% of the company’s managers and leaders started their careers as customer service specialists;
  • Free taxi service within Kaunas city limits if your shift starts or ends between 22:00 and 06:00;
  • Continuous development through our internal learning platforms and external training;
  • Free coffee, fruit days, healthy snacks, and relaxation areas for breaks;
  • Corporate, sport and social responsibility events;
  • Internal competitions with various prizes – from company merchandise to gift vouchers;
  • Perks.lt discounts;
  • Salary: €1512-1781 gross, including base salary and an average monthly performance bonus of €269 gross (for full-time work, daytime shifts only; night shifts are paid at a higher rate in accordance with Lithuanian law).

Join us as a Customer Service Representative in Norwegian!
Be on the front line of support for clients and deliver impactful work on a company level. In this role, you will:
  • Work for one of the fastest-growing food industry start-ups in Europe;
  • Respond to customer queries in a timely and accurate way, via phone or chat;
  • Contribute to the project's success, propose improvements, share knowledge and learn together with your colleagues!

Important! The start date is May 27. The department operates 24/7. The schedule is rotating and is prepared according to business needs, so there is no option to choose it individually. This position typically includes evening and weekend shifts, as well as approximately 2–4 night shifts per month. We kindly ask you to assess whether this type of work schedule matches your expectations and availability.

What we are looking for:
  • Norwegian (C1 level required) and English (B2 level or higher);
  • Strong verbal and written communication and interpersonal skills, such as empathy and listening;
  • Ability to quickly absorb information, adapt and respond to change;
  • Positive attitude and willingness to provide brilliant customer experience – you believe that customers deserve more than just support.

What Life at Transcom is like!
At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.
We are objective in our recruitment process, so we use standardized testing to get to know you better. Look for tests in your email after applying.