General Information

Location
Leeds
Job ID
11537
Job Category
Customer Service Representative (CSR)
Language Requirement
English

Description & requirements

Description
Ever wondered how it feels to be the bridge between technology and human health? Imagine solving problems that directly impact the quality of care in the healthcare sector. Join us in Leeds, where your expertise ensures that medical professionals can focus on what matters most - their patients.

What’s in it for YOU!
  • Annual salary of £25,800 plus a performance bonus potential of up to £1,200 per year.
  • 25 days of paid holiday plus all bank holidays to recharge your batteries.
  • Free on-site secure parking and a great location near bus routes.
  • Comprehensive Employee Assistance Programme for your wellbeing and resources.
  • Eye test vouchers to keep you sharp.
  • A permanent contract from day one in a supportive, growth-oriented environment.

Join our Transcom Family as Helpdesk Customer Support Advisor Inbound starting June 1st, 2026!
In this role, you’re more than just a voice on the phone; you’re a vital partner for healthcare providers using specialized software. You’ll be the go-to person for troubleshooting, ensuring every user feels heard, supported, and ready to get back to their essential work. Your tasks:
  • Handle inbound queries through our automated system, turning technical hurdles into smooth solutions.
  • Take charge of account administration, making smart decisions and keeping data organized.
  • Identify and resolve software integration issues, acting as a detective for third-party glitches.
  • Guide users through training materials to empower them with first-time resolutions.
  • Keep detailed, professional notes that help our whole team maintain top-tier service quality.
  • Collaborate with external teams on complex incidents by gathering the right data at the right time.

To be successful in this role the following minimum skills are needed:
  • Previous experience in a call center, customer-facing role, or a similar environment.
  • A confident telephone manner and great interpersonal skills, both written and oral.
  • Comfort using different systems and software in a performance-driven setting.
  • A positive, friendly attitude and the ability to stay calm and effective under pressure.
  • Flexibility to work full-time (37 hours) Monday to Friday, 8:30am to 5:15pm on-site.
  • A proactive mindset with a sharp eye for detail and a love for solving problems.
  • Being receptive to feedback and eager to grow within a fast-paced team.

What life at Transcom is like!
At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.