General Information

Location
Lac
Job ID
11769
Job Category
Facilities and Security
Language Requirement
English, French

Description & requirements

Description
Transcom is a global community of customer experience experts – nimble, driven, and committed to the brands we serve. Join us as an HSE Facilities Audit Officer, where you will play a critical role in conducting audits, inspections, and compliance checks across our site to ensure we meet top-tier internal standards and international frameworks. Ready to make an impact on our workplace safety and operational excellence? Apply now and let’s start something brilliant!

Join Transcom as an HSE Facilities Audit Officer!
Be on the front line of growth and safety for our team, delivering impactful work on a company level. In this role, you will:
  • Drive HSE & Environmental Compliance: Conduct regular HSE and environmental audits (supporting ISO 14001), monitoring waste management, energy usage, and tracking corrective and preventive actions (CAPA) until closure.
  • Safeguard Physical Information Security: Audit physical security controls (restricted areas, server rooms) to support ISO 27001 compliance, managing access restrictions and following up on corrective actions.
  • Maintain Workplace Hygiene & Standards: Inspect cleanliness, safety, and workplace hygiene standards, while monitoring the SLA compliance and performance of external service providers.
  • Champion Ergonomics & Employee Wellbeing: Conduct ergonomic and comfort-related risk assessments (covering lighting, ventilation, posture, noise, and temperature) on production floors, collaborating with HR and Operations on wellbeing initiatives.
  • Support Risk Prevention & Business Continuity: Participate in emergency response, evacuation readiness, and crisis preparedness exercises while supporting Site Management with incident investigations and root cause analysis.
  • Ensure Administrative & Reporting Excellence: Prepare detailed audit reports, maintain compliance dashboards, and meticulously track CAPA actions with key stakeholders.

What's in it for YOU!
  • International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one;
  • Continuous development through our internal learning platforms and external training;
  • Endless growth opportunities: 90% of our managers and leaders started their careers as customer service specialists;
  • Modern and comfortable office and relaxing spaces to take a break;
  • Flexible work schedule and life-work balance.

To be successful in this role, the following is needed:
  • Education: Bachelor’s degree in Facilities Management, Engineering, HSE, or a related field;
  • Language Skills: Proficiency in English at a B2 level (Listening, Speaking, Reading, Writing);
  • Previous Experience: Minimum of one year's experience in a similar role performing audit, inspection, or compliance monitoring tasks (experience within the BPO sector is a major asset);
  • Technical Knowledge: Strong understanding of ISO 14001 and ISO 27001 standards is highly advantageous;
  • IT Skills: Intermediate level skills in MS Office (Word, Excel, PowerPoint), Google Workspace, and email communication tools;
  • Core Competencies: Exceptional skills in Planning & Organization, Communication, Analytical & Resolutionary Thinking, and a strong Focus on Quality;
  • Mindset: Adaptability, flexibility, a positive attitude towards interpersonal dealings, and the ability to remain motivated and composed under pressure.

Life at Transcom
At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom, taking their potential and turning it into skills for the future. We value working hard, being a team player, and supporting others. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.