General Information

Location
Cairo
Job ID
4269
Job Category
Operations
Language Requirement
English

Description & requirements

Description
Transcom is looking for talented individuals like you to join our awesome team! Be the next Training Lead for our Transcom Cairo site..

Join our Transcom Family as a Training Lead

Essential Duties & Responsibilities:
  • To develop & facilitate training to ensure that call centre representatives have skills, knowledge,  and motivation necessary to meet client/business requirements. Learning programs will support continuous improvement and competitive learning.
  • Responsible for maintaining schedule and timing of a training class including reporting, documentation, and course material.
  • Responsible for course material updates.
  • Reporting
  • Spend training time with each back-up Trainer monitoring their training each quarter, feedback to be documented.
  • To maintain a satisfactory level of technical and professional skills & knowledge in related areas.
  • To ensure training materials and aids are prepared prior to start of training.
  • To complete all training documentation within timelines.
  • To communicate with Training Manager any training issues that need to be addressed or escalated.
  • To complete a daily report for all training days.
  • To complete a weekly test for the campaign being trained or worked each week.
  • To update course materials within two business days of new information.
  • To be clear on objectives, agenda, and course content in training environment, and to use effective methods to guide classes towards successfully achieving those objectives.

What we are looking for:
To be successful in this role you must have:

Educational Background:
  • University degree or equivalent higher qualification
Work Experience:
  • Have worked in a training, quality and/or operations department
  • Have worked with numbers and understand basic mathematics needed for reporting, analysis and differentiation purposes
  • Have a proven and successful track record of effective training in the CRM business or a closely related industry
  • Have experience in monitoring/coaching skills related to behaviour-specific feedback
  • Have worked in a data-driven environment
  • Must be a regularized employee AND have been continuously employed in their current position and campaign for at least 6 months to be eligible
Skills Requirements:
  • Manage your time effectively and be focused on setting clear objectives and priorities.
  • Master local language (verbal & written)
Competencies:
  • Organizational Awareness
  • People Leadership
  • Customer- Centric
  • Goal- Orientation
  • Quality Orientation
  • Analytical Thinking & Problem Solving
  • Integrity
  • Expertise Skills
  • Adaptability
  • Communication
  • Generating Vision
What Life at Transcom is like:
At Transcom, we’re relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.