General Information

Location
Cairo
Job ID
5153
Job Category
Information Technology (IT)
Language Requirement
English

Description & requirements

Description

Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social media, etc.

An exciting opportunity with this dynamic and fast-growing business awaits the right candidate in the role of a Salesforce Admin.


Responsibilities

  • Expansion of the existing Salesforce platform and integration into the IT system landscape (e.g. creation of custom objects) 
  • Customizing and implementation of sales, marketing and service processes in close coordination with the specialist departments 
  • Participation in international, exciting projects in the sfdc.com environment with special consideration of time and quality goals 
  • Processing and solving user support requests as well as processing service requests, incidents and change requests 
  • Administration of an international salesforce organisation using agile methods 
  • Mapping of business processes using Process or Flow Builders 
  • Design of KPI based reports & dashboards 

    Qualifications
  • Completed studies in computer science, business informatics or a comparable training with appropriate professional experience 
  • Several years of experience in Salesforce administration based on the force.com platform 
  • Ideally certification as a Salesforce.com Certified Administrator 
  • Knowledge of system integration, data migration and experience with Salesforce Lightning 
  • Strong understanding of concepts and business logic 
  • Ideally, knowledge of Sales Cloud, Service Cloud 
  • Analytical and structured way of thinking and working 
  • Independent as well as result and process-oriented way of working 
  • High level of commitment, confident demeanor and good communication skills  
  • Fluent in English. 
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”