Transcom

Transcom is a global community of customer experience experts – nimble, driven, and committed to the brands we serve.  Right now, we’re looking for a Bid Manager to oversee the bidding process for complex contact centre and technology outsourcing opportunities.  The successful person will collaborate with various internal teams to present clear and compelling proposals whilst taking ownership of the key deliverables and leading the Bid team through the entire process.

This role will primarily focus on German language and bids in the German market.

Ready to start something brilliant? Join us and take your career to new heights!

Key Responsibilities:

• Understand client challenges and identify relevant  tools & services 

• Determine key win themes for use in all proposals and responses

• Create case studies and ensure Bid Library is continuously updated

• Prepare and track bids - ensuring all information is delivered on time

• Manage the end-to-end process through all stages

• Work with internal teams to ensure requirements are met and value is added

• Ensure Bid Management alignment with client priorities

• Laying the foundation for long-term client relationships

• Keeping up to date with industry trends

What are we looking for?

• Degree in relevant business-related subject

• Proven  experience in Bid Management 

• Ability to build relationships and utilise network of contacts

• Understanding of how to work in a team and build cohesive working practices

• Skilled in working on own initiative and can make things happen

• Goal orientated with a desire to achieve targets

• Resilient and confident attitude

• Skilled in handling multiple tasks within aggressive timelines

• Previous BPO experience would be a bonus

• Fluency in written and spoken German

• English verbal and written skills (minimum C1 level)

• A third European language would be a strong advantage

All applicants should include a full CV with their application

Closing date for applications is Monday 17th February 2025.

What life at Transcom is like:

Transcom is an international company - we now have more than 30 000 employees globally! We have 90+ call centers, across 29 countries where our employees offer the best customer service experience with estimated 2 million customer interactions on a daily basis.  At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.