General Information

Location
Tallinn
Job ID
5085
Job Category
Customer Service Representative (CSR)
Language Requirement
English, Finnish

Description & requirements

Description
Transcom Estonia is currently seeking a skilled Finnish Customer Service Representative. As a member of our team, you will be responsible for providing exceptional customer service to our clients in the financial industry.

What's in it for YOU!
  • Permanent contract;
  • Paid training course that will introduce you to the specifics of the job;
  • Possibility to work from our office in Tallinn;
  • Choose the best workload for you - 0.5 or 0.75;
  • Opportunities for career advancement;
  • Access to learning platforms with professionally and personally beneficial training;
  • Monthly sports compensations;
  • Fun team events and challenges;
  • Salary - 730-1095 Eur Gross. 

Join us as a Customer Support Specialist!
In this role, you will:
  • Represent a leading multinational banking and financial services provider;
  • Respond to customer queries related to money transfers, invoices, accounts in a timely and accurate way, via phone, email or chat;
  • Contribute to the project’s success, propose improvements, share knowledge and learn together with your colleagues.

What we are looking for:
  • Finnish language proficiency at B2+ level;
  • English language proficiency at B1+ level;
  • Good computer skills;
  • Flexibility in 24/7 changing shifts (Monday–Friday, 18:00–09:00, Saturday and Sunday 24/7). You can expect around 6 night shifts per month.

What life at Transcom is like!
Transcom is an international company- we have now more than 30 000 employees globally! We have 90+ call centers, across 28 countries where our employees offer the best customer service experience with estimated 2 million customer interactions on a daily basis. Join and grow with us!


At Transcom, we’re relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

Check your e-mail after applying to this position, there will be a short test waiting for you, which will let you learn a little more about yourself! We will inform only the selected candidates about the next recruitment stage.