General Information

Location
Tallinn
Job ID
9060
Job Category
Customer Service Representative (CSR)
Language Requirement
English, Estonian, Russian

Description & requirements

Description
Is helping others in your nature? We are looking for a Estonian-English-Russian-speaking Customer Service Representative with a problem-solving mindset to join a community of customer experience experts. All nimble, curious, driven, lifelong learners and all committed to the world's best-loved brands. Would you like to be one of us? Apply now and start something brilliant with Transcom!

What's in it for YOU!
  • Endless growth opportunities: majority of our managers and leaders started their careers as customer service specialists;
  • 3 weeks of industry training (I-V, 9:00 - 17:30) in our office in Tallinn, first training day - December 1st;
  • Possibility to work full-time or part-time after the training period;
  • Permanent contract;
  • Sports compensation every month;
  • International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one;
  • Continuous development through our internal learning platforms and external training;
  • Monthly salary of 1370 euros gross (main salary 1170 euros and 200 euros language bonus). You can also earn an additional quality bonus of maximum 100 euros gross, plus 20 euros gross per night shift.

Join us as a Customer Service Specialist!
As a customer service representative in the mobility department, you will have the opportunity to work with a dynamic and innovative company that is committed to delivering high-quality services to its clients. In this role, you will:
  • Work for one of the fastest-growing food delivery, mobility, car-sharing start-ups in Europe - providing a variety of services across Europe, Africa, Western Asia and Latin America;
  • Respond to customer queries related to food or ride-hailing services, payments, orders, quality of service in a timely and accurate way, via phone, email or live chat;
  • Contribute to the project's success, propose improvements, share knowledge and learn together with your colleagues.

What we are looking for:
  • Fluent Estonian language skills (at least C1 level/native);
  • Intermediate Russian and English language skills (at least B2 level);
  • Availability to work in various shifts, as the department works 24/7 (you can expect approximate 4 night shifts per month);
  • Positive attitude and willingness to provide brilliant customer experience;
  • Someone who is good with receiving feedback and wants to improve themselves.

***Please note that meeting the language requirements is essential for this role. If you do not meet the language requirements, we kindly ask you to refrain from applying for this position.***

What life at Transcom is like!
Transcom is an international company - we have 30,000+ customer experience specialists in 29 countries with 90+ locations, providing services in 33 languages to international brands in various industries. At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

Check your e-mail after applying to this position, there will be short test waiting for you, which will let you learn a little more about yourself! We will inform only the selected candidates about the next recruitment stage.