General Information

Location
Porto
Job ID
12162
Job Category
Customer Service Representative (CSR)
Language Requirement
English

Description & requirements

Description
Transcom is looking for talented individuals like you to join our next-gen CX team! Become a English-speaking Customer Service Specialist for a well-known marketplace. You’ll be the voice of our clients, providing top-notch support and building strong customer relationships.

Sounds interesting? We’re looking forward to your application!

What’s in it for YOU!
  • International and inclusive environment, that makes you feel supported, encouraged and welcome from day one;
  • Continuous development through our internal learning platforms and external training;
  • Endless growth opportunities: 90% of our managers and leaders started their careers as customer service specialists;
  • Free weekends;
  • 4-week of paid training that will introduce you to the specifics of the job;
  • Corporate benefits and discounts.

Join Transcom as a Customer Service Specialist!
Be on the front line of support for clients and deliver impactful work on a company level. In this role you will:
  • Work for a leading online wholesale marketplace that connects independent retailers with unique brands and makers around the world;
  • Provide an excellent customer experience by responding to customer inquiries, questions, and order-related requests in a timely and accurate manner through email, tickets and chat channels;
  • Contribute to the project’s success by identifying opportunities for improvement, sharing knowledge, collaborating with colleagues, and helping deliver a high quality customer support experience.

To be successful in this role, the following is needed:
  • C1 or native written and spoken proficiency in English;
  • C1 written and spoken proficiency in English;
  • Strong verbal and written communication and interpersonal skills, such as empathy and listening;
  • Proven experience in the customer service environment;
  • Availability to work in a rotating schedule (Monday to Friday);
  • Availability to work in our office in center Porto.

What Life at Transcom is like!
At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities.
That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.