General Information

Location
Cairo
Job ID
12191
Job Category
Customer Service Representative (CSR)

Description & requirements

Description
We're looking for an English-speaking Customer Service Representative with a problem-solving mindset to join a community of customer service experts. Apply now and start something brilliant with Transcom!

What's in it for YOU!
  • Best salary in the market.
  • Transportation provided.
  • Medical and social insurance.
  • Location is in both New Cairo & Smart Village.
  • International and inclusive environment that makes you feel supported, encouraged, and welcome from day one.
  • Endless growth opportunities: 90% of our managers and leaders started their careers as customer service specialists.
  • One month paid training course that will introduce you to the specifics of the job.

Join us as a Customer Service Representative!

Be on the front line of support for clients and deliver impactful work on a company level. In this role, you will:

  • Support a global retail leader, helping deliver innovative products, everyday essentials, and digital shopping solutions to millions of customers. In this role, you will contribute to merchandising and product initiatives, strengthen supplier and partner relationships, and help bring seamless omnichannel experiences and customer-focused solutions to market.
  • Provide an excellent customer experience by responding to customer queries in a timely and accurate way via phone.
  • Contribute to the project's success, propose improvements, share knowledge, and learn together with your colleagues.
  • Work rotational shifts 24/7. 

To be successful in this role, the following is needed:
  • C1/B2 written and spoken proficiency in English.
  • Strong verbal and written communication and interpersonal skills, such as empathy and listening.
  • Ability to quickly absorb information, adapt, and respond to change.
  • Positive attitude and willingness to provide brilliant customer experience – you believe that customers deserve more than just support.

What Life at Transcom is like!

At Transcom, we’re relentlessly committed—to our clients and each other. Every day, someone starts their journey with Transcom, taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here, we care and root for each other. You’re included just as you are from day one. And with the right mindset, there’s no end to how far we can go together.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”