General Information

Location
Work at Home
Job ID
11167
Job Category
Customer Service Representative (CSR)
Language Requirement
Portuguese, Spanish

Description & requirements

Description
At Transcom, people are the heart of everything we do. We’re now looking for a Portuguese/Spanish-speaking Customer Service Representatives who enjoy supporting customers and creating positive experiences during our Peak Season campaign. Join us and be part of a team where you can grow and feel valued!

What’s in it for YOU!
  • Competitive fixed salary composed of base salary and project bonus;
  • Seasonal opportunity, with the possibility of extension based on performance and business needs;
  • 100% Work from Home;
  • International and inclusive work environment that makes you feel supported from day one;
  • Full and paid training to help you feel confident in your role;
  • Flexible schedules available in both Part-Time and Full-Time models;
  • Collaborative and dynamic team culture.

Join Transcom as a Customer Service Representative!
Be on the front line of support for our customers and deliver an excellent experience every day. In this role, you will:
  • Provide high quality customer support via multiple channels in Portuguese and Spanish;
  • Respond to customer queries in a timely, accurate and professional manner;
  • Offer clear solutions and guidance;
  • Handle complaints with empathy and patience;
  • Contribute to the project’s success by sharing knowledge and working closely with colleagues;
  • Maintain accurate records of customer interactions and cases.

What are we looking for?
To be successful in this role, the following requirements are needed:
  • Native or fluent written and spoken in Portuguese and Spanish;
  • Strong communication and interpersonal skills, with a customer-focused mindset;
  • Ability to quickly learn, adapt and handle change in a fast-paced environment;
  • Good computer skills and confidence using multiple systems;
  • Strong time management skills and ability to handle multiple interactions;
  • Positive attitude and willingness to deliver a brilliant customer experience.


What Life at Transcom is like!
At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other.
You’re included just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.