General Information

Location
Porto
Job ID
9283
Job Category
Customer Service Representative (CSR)
Language Requirement
English, Portuguese

Description & requirements

Description
Is helping others in your nature? We are looking for a Portuguese-speaking Customer Service Representative with a problem-solving mindset to join a community of customer experience experts.

Would you like to be one of us? Apply now and start something brilliant with Transcom!

What’s in it for YOU!
  • Possibility of permanent employment with attractive salary and bonus system;
  • Implementation paid training and daily support;
  • International and inclusive environment, that makes you feel supported, encouraged and welcome from day one;
  • Continuous development through our internal learning platforms and external training;
  • Opportunity to grow within Transcom: more than 80% of our senior positions are filled internally.

Join Transcom as a Customer Service Representative in the Portuguese market!
Be on the front line of support for clients and deliver impactful work on a company level. In this role you will:
  • Providing B2B and B2C customer support through multiple channels;
  • Primarily resolving inquiries via inbound calls;
  • Performing backoffice tasks, including responding to emails and chats, and using internal applications;
  • Providing support for multiple products across multiple markets.

To be successful in this role, the following is needed:
  • C1 or native written and spoken proficiency in Portuguese;
  • B2 level or above written and spoken proficiency in English;
  • Availability to work 5 days per week (Saturdays and Sundays included);
  • Availability to work by shift rotation on a 24/7 schedule;
  • Good computer skills (required);
  • Ability to generate empathy in written form;
  • Analytical mindset to diagnose and troubleshoot issues;
  • Ability to manage time and meet goals. 

What Life at Transcom is like!
At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other.
You’re included just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.