General Information

Location
Remote
Job ID
4796
Job Category
Operations
Language Requirement
Italian

Description & requirements

Description
Do you enjoy working with others and motivating them to do their best? Are you known for your positive energy and work ethic? You might be a great fit for this role!

Join us as a Team leader!
  • teach by example
  • be an expert in monitoring and evaluating the quality of work of your team members
  • provide daily mentoring and coaching for your team members
  • adapt your management style to individual's needs
  • ensure a high degree of motivation in the team
  • take responsibility for the team’s performance and work
  • create an environment suitable for success by promoting and recognizing each person’s initiatives and efforts
  • continuously educate and coach your team member with the goal of achieving targets and expectations
  • set individual goals for each team members
  • monitor the work of agents and ensures a prompt feedback
  • successfully coordinate tasks and responsibilities to different stakeholders (team members, overheads, clients).
Job Type: Full-time (40h a week)


What's in it for YOU!
  • building career in an international and dynamic environment
  • possibility of a work advancement
  • continuous development
  • pleasant work atmosphere and friendly team spirit
  • full support while onboarding

What we are looking for:
  • Minimum studies: Compulsory Secondary Education. Bachelor's degree, vocational and/or university training is an advantage, together with training related to the typology associated with the service assigned to the work post
  • Knowledge of the Client Organisation product is an advantage
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively
  • Excellent verbal and written communication skills as well as listening skills and ability to demonstrate tact and patience with callers
  • Ability to analyse and solve complex issues that may require research and creative solutions, making sound decisions with limited supervision
  • Ability to work with minimal supervision in a fast-paced environment
  • Ability to maintain the highest standards of confidentiality and display professional ethical conduct
  • Demonstrate a process-improvement mind-set and self-driven approach with a can-do attitude toward both internal and external customers
  • Exceptional relationship-building skills and ability to work in a team of peers
  • Excellent IT skills
  • Fluency in Italian and English is a must

What life at Transcom is like!

Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets within our global footprint with forward-leaning customer experience solutions via different channels like voice, chat, social media etc. We are 30,000 customer experience specialists at 90 offices across 28 countries, delivering services in 33 languages to international brands in various industry verticals. At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.