General Information

Location
Zagreb
Job ID
11728
Job Category
Customer Service Representative (CSR)
Language Requirement
English, Italian

Description & requirements

Description
Are you passionate about travel and fluent in Italian? Do you love helping people create unforgettable experiences? If so, we want YOU to join our global team of travel enthusiasts, supporting adventurers as they explore the world’s most incredible destinations!

What's in it for YOU!
  • Inclusive environment that makes you feel supported, encouraged, and welcome from day one;
  • Flexible work arrangement - start with 1st day in the Zagreb office, then enjoy working from home in your most comfortable space;
  • Permanent employment contract because we believe in building long-term relationships; 
  • Opportunity to earn up to 10% extra monthly bonuses - your hard work deserves recognition; 
  • 20% discount on our travel platform’s services for you, your friends, and family - the best way to get to know our products and offer authentic advice.

Join Transcom as a Italian-Speaking Customer Service Representative!
Be on the front line of support for clients and deliver impactful work on a company level. In this role, you will:
  • Work for online travel marketplace helping customers discover and book unique travel experiences worldwide; 
  • Deliver excellent customer service by responding promptly and accurately to travel inquiries, booking requests, changes, cancellations, and managing all necessary tasks via phone, email, or chat; 
  • Contribute to the project's success, propose improvements, share knowledge and learn together with your colleagues;
  • Work in assigned shifts covering 24/7 operations, with your schedule provided in advance so you can plan accordingly; 
  • Begin your role on June 8th

To be successful in this role, the following is needed:
  • Excellent command of Italian (B2/C1) and strong English communication skills; 
  • Outstanding communication skills - you’re empathetic, patient, and clear; 
  • Comfortable using computers and technology to connect with customers worldwide; 
  • Flexibility to work in rotating shifts - our service runs 24/7 to meet travelers’ needs; 
  • A positive attitude and sincere dedication to making travel easier and more enjoyable for others.

In order to work from home, you will need to have: 
  • Stable internet connection of at least 10 Mbps or higher.

What Life at Transcom is like!
At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.