Transcom

Transcom is a rapidly expanding global customer experience specialist, with more than 50 service centers employing more than 30,000 people delivering services in 33 languages. The company provides CRM solutions to clients in a wide range of industry sectors including telecommunications and e-commerce, travel and tourism, retail, financial services and utilities. Do you want to join our fast growing IT community? 

Join us as a Digital Product Specialist!

This is a key role in the implementation and optimisation of various platforms and technologies. 

As well as liaising with clients, internal teams and vendors, the role will include tasks such as:

• Ensuring delivery of key performance indicators as well as first-class results

• Optimising the operational environment for client success

• Understanding client needs and provide recommendations to improve overall experience

• Continually working to enhance the customer and agent journey

• Demonstrating ownership and leadership of all topics

• Lead implementations from start to finish

• Manage vendor relationships, escalate issues, and influence future platform roadmaps

• Utilise agile development skills to identify problems, create clear problem statements and user scenarios, and implement effective solutions

• Embrace a win-win mindset for all stakeholders (consumers, clients, operations, vendors).

• Excel in collaboration, project coordination, tool configuration, and report management.

What’s in it for YOU!

• Career opportunities - growth within the company, both horizontal and vertical

• Personal and professional development: conferences, training, and coaching on the job

• Winning atmosphere and supportive team - we strive for collaborative, informal vibes with a focus on getting things done

• Opportunity to be innovative and pitch your own ideas

• Freedom in execution and forming of the organization

• Multicultural communication and best practice sharing

• Education budget set in each department

• Personalised development plan

• Hybrid work model

What we are looking for:

• Minimum studies: Bachelor's degree or any relevant technical degree

• Work experience: 2 years

• Technical or analytical background, with experience as a platform specialist, product owner, developer, or analyst.

• Experience working directly and independently with internal and external customers.

• Validate technical feasibility and efficiency of suggested solutions

• Ensure that all implementations are in line with applicable (security) policies and standards

• Apply customer-first approach and maintain close relationship with the internal client

• Basic coding understanding (HTML, CSS, JavaScript, etc)

• Experience with data visualisation and reporting tools (e.g. Tableau, Power BI, Looker)

• Overall Contact Center technologies knowledge is a plus (AVAYA, Genesys, NICE, GoContact, Enghouse, etc.)

• Overall Customer Relationship Management platform knowledge is a plus (Salesforce, Zendesk, Zoho, SAP, etc.)

• Strong analytical and problem-solving skills

• Excellent teamwork and collaboration abilities

• Fluency in written and spoken English

• Additional language skills are a bonus - Spanish, German, or Italian.

What Life at Transcom is like!
Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets within our global footprint with forward-leaning customer experience solutions via different channels like voice, chat, social media etc. We are 30,000 customer experience specialists at 69 offices across 26 countries, delivering services in 33 languages to international brands in various industry verticals. At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

At Transcom, we follow our Values to a T, we live them, we breathe them, it is what we base our day to day work life on (and it is not just an empty promise, ask anyone).

We’re here to support

We keep our promises

We come as we are

We’re team players

We’re lifelong learners

We’re sure you loved everything you’ve read and heard, and would definitely love to learn more. In that case, apply, come talk to us, we are an open book. You will get all the nitty-gritty details, no hidden agendas, no false promises. What you hear/see, is what you get.

https://www.linkedin.com/company/transcom/life/302cb7a8-3f32-449b-ae17-bb7ac69df6c1/

We would love to meet and talk to you! And hopefully soon say: “Welcome to Transcom!”