General Information

Location
Zagreb
Job ID
11257
Job Category
Customer Service Representative (CSR)
Language Requirement
English

Description & requirements

Description
Ready to make a difference? Join our team of passionate customer service professionals as an English-Speaking Customer Service Representative. You'll be the friendly voice of our client, delivering top-notch support and building strong guest relationships. Apply now and let's start something brilliant together!

What's in it for YOU!
  • International and inclusive environment where you'll feel supported, encouraged, and welcome from day one
  • Continuous development through our internal learning platforms and external training
  • Endless growth opportunities: 90% of our managers and leaders started their careers as customer service specialists
  • Organized training program (duration 3–4 weeks) from our Zagreb or Osijek office, designed to prepare you for all job specifics
  • Corporate benefits and discounts

Join us as an English-Speaking Customer Service Representative!
In this role, you will:
  • Provide customer support via email, chat, and phone calls
  • Listen actively, empathize, and resolve inquiries efficiently
  • Identify and escalate complex issues to supervisors when needed to ensure smooth resolution
  • Work in a structured, high-volume environment using multiple systems
  • Be part of a fast-paced, full-time 24/7 shift system (Monday–Sunday, 00–24h)
  • Enjoy a hybrid working model, working from home anywhere in Croatia after successfully completing an initial onboarding period held in our Osijek or Zagreb office
  • Be available to start on short notice, depending on business needs

To be successful in this role, the following is needed:
  • Excellent written and spoken English skills (C1 or higher level);
  • Friendly, empathetic attitude with strong communication and active listening skills;
  • Ability to multitask while assisting guests and maintain professionalism at all times;
  • Flexibility to work various shifts including evenings, weekends, and holidays;
  • Solid computer skills and quick adaptability to new tools and processes;
  • Positive mindset with eagerness to deliver outstanding guest experiences.

What Life at Transcom is like?
At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.