General Information

Location
Belgrade
Job ID
4071
Job Category
Operations
Language Requirement
English

Description & requirements

Description
We're looking for a motivated and skilled Product Specialist to join our team! In this role, you'll lead sales initiatives, mentor teams, build strong customer relationships, and optimize sales processes. With a structured onboarding process, a competitive salary, and growth opportunities, this is your chance to make a real impact. If you have experience in customer support and sales, and you're ready to take on a dynamic leadership role, we want to hear from you!

Join us as a Product Specialist!

Your main responsibilities would be:
● Monitoring and tracking Sales KPIs
● Maintaining and improving customer relationships
● Mentoring and leading the sales team
● Coordination between sales teams and other departments
● Preparation and tracking of sales reports
● Organizing and leading meetings with clients and representatives from the Sales department
● Training and supporting Sales Specialists and Sales agents
● Supporting new members of the sales team
● Managing sales materials (scripts, presentations, all documentation, and work materials)
● Developing and implementing sales strategies
● Influencing sales growth and achieving targets
● Innovation and process optimization

What’s in it for you?

● You will receive an organized introduction through a structured onboarding process and dedicated mentors
● Hybrid model of working
● You will have all the necessary equipment and devices to perform your job effectively and creatively
● Attractive salary
● Ability to grow and learn new skills

What we expect from you:

● Excellent knowledge of English language
● Experience in customer support industry is mandatory
● Ability to work from our office in Belgrade 50% of the time
● Work experience in sales will be considered an advantage
● Great knowledge of MS office package
● Flexible and ambitious approach to work
● Developed judgment and negotiation skills
● Analytical and problem-solving skills
● Developed organizational skills, including the ability to prioritize work effectively
● Excellent written and verbal communication skills (including the ability to communicate
effectively, tactfully, and kindly)

What life at Transcom is like!

At Transcom, we’re relentlessly committed. To our clients and each other. Every day,
someone starts their journey with Transcom. Taking the potential they have today, and turning
it into skills for the future. Getting recognized for working hard, being a team player, and
supporting others. Championing positive, lasting change in their teams and communities.
That’s just how we are at Transcom. Here we care, and root for each other. You’re included,
just as you are, from day one. And with the right mindset, there’s no end to how far we can go
together.