Transcom

Are you passionate about delivering outstanding service and making a real impact in customers’ lives?

Our client, a leading name in the energy market, is redefining the customer experience - and you can be part of that transformation.

We’re looking for a Customer Service Representative fluent in German to join our team. You’ll play a key role in connecting customers with efficient, sustainable energy solutions, while providing a service experience that reflects quality, empathy and professionalism.

What’s in it for you?

• Permanent full-time contract with a competitive salary and language bonus;

• Paid training and ongoing support - learn everything you need to succeed in a collaborative and inclusive environment;

• Remote work opportunity - enjoy the flexibility of working from home;

• Clear career path - over 80% of our leadership team started as agents;

• Employee referral program - earn bonuses for referring top talent;

• Additional benefits such as discounts with major brands and wellness perks.

Join us as a German Speaking Customer Service Representative

Your responsibilities will include:

• Handling inbound customer inquiries via phone, email and chat;

• Providing detailed information and tailored solutions to clients in the energy sector;

• Ensuring every interaction is friendly, efficient and empathetic;

• Troubleshooting issues and guiding customers through processes with clarity and care.

What we’re looking for:

• Fluency in German (C1 or above) - both written and spoken;

• Strong English skills (C1 or above);

• Comfortable working with digital tools and CRM systems;

• Excellent communication and interpersonal skills;

• Ability to stay organized and solution-oriented in a fast-paced environment;

• A genuine passion for helping people and resolving issues.

What Life at Transcom is like!

At Transcom, we’re relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player and supporting others.

Championing positive, lasting change in their teams and communities - that’s just how we are at Transcom. Here we care and root for each other.

You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.