Transcom

We are a leading customer service solutions provider, specializing in delivering high-quality support to clients in various industries. Acting as a bridge between customers and well-known brands, we ensure that each interaction is handled with professionalism and expertise.

Our dynamic, international team is growing, and we are looking for motivated individuals to join us in delivering exceptional service to each customer in the German market.

What’s in it for you?

• Enjoy a fixed salary that includes a base salary, language bonus and project bonus;

• Receive comprehensive paid training and continuous support to help you succeed in your role;

• Take advantage of opportunities to develop your career and progress within the company;

• Work in a multicultural environment with colleagues from all over the world;

• Earn rewards for referring qualified candidates to join our team;

• Access discounts across a variety of supply chains and services.

Join us as a Customer Service Representative in the German market

In this role you will be the first point of contact for our German-speaking customers. Your role is to assist with a wide range of inquiries from addressing product-related questions to resolving issues, all while ensuring an outstanding customer experience. You will work closely with both customers and internal teams to solve problems efficiently and maintain the highest level of service.

Requirements:

• Native or fluent German speaker (C1 level or above);

• Proficient in English (both written and spoken);

• Previous experience in customer service (not mandatory);

• Strong communication skills and the ability to interact professionally with customers;

• Problem solving mindset with the ability to resolve issues in a timely and effective manner;

• Team-oriented with a positive attitude and willingness to contribute to a collaborative environment;

• Detail-oriented and well-organized.

Why join us?

By joining our team, you will become part of a forward-thinking company that values growth, diversity and the professional development of its employees. We offer a supportive work environment where your skills will be nurtured and your contributions will have a direct impact on our clients' success. If you are looking for a rewarding career with opportunities for growth in an exciting industry, we want to hear from you. Apply today!