Transcom

Are you ready to advance your IT career and make a real difference from day one? Do you enjoy solving problems, working with technology, and helping people get the most out of their tools? If so, we’d love to hear from you!

What You'll Be Doing

As a Junior IT Service Delivery Engineer, you’ll be the first point of contact for colleagues needing IT support on site. From setting up workstations to troubleshooting issues with laptops, printers, or networks, you’ll keep everything running smoothly and make sure users feel supported.

You’ll work closely with senior engineers and central IT teams, giving you both hands-on technical experience and opportunities to develop your skills further.

Your day-to-day will include:

• Providing first-line support for desktops, laptops, printers, phones, and peripherals.

• Responding to tickets (ServiceNow) and keeping users updated within SLAs.

• Helping with installations, configurations, and software updates.

• Performing routine maintenance checks (like headsets or connectivity).

• Escalating complex issues and collaborating with central IT teams.

• Supporting on-site network troubleshooting and liaising with vendors/ISPs.

• Keeping IT documentation, asset records, and user guides up to date.
  
  

What We’re Looking For

Must-haves:

• 1–2 years of hands-on IT support experience (e.g. helpdesk, service desk, or on-site support).

• Education or training in IT (vocational diploma or higher).

• Knowledge of Windows systems, Microsoft Office, and networking concepts (TCP/IP, DNS).

• Good communication skills — approachable, clear, and helpful.

• A genuine interest in technology and problem-solving.

• Fluent in English and Swedish

Nice-to-haves:

• Experience with ticketing systems (ServiceNow or similar).

• Knowledge of digital/IP telephony, DHCP, or hardware setups.

• Previous collaboration with vendors, ISPs, or handling warranties/licenses.
  
  

Who You Are

• Curious and eager to learn more.

• Friendly, patient, and customer-focused.

• A team player who enjoys solving challenges.

• Adaptable and able to work in a fast-paced environment.
  
  

What’s in It for You?

• Direct mentorship from experienced IT professionals.

• Opportunities to grow your IT career — we love promoting from within.

• A supportive and tech-driven work environment.

• Exposure to a wide range of IT systems and real-world challenges.
  
  

Ready to Apply?
Submit your application today! Interviews will be held on a rolling basis, and we’re aiming for a quick start!
If you have any questions, feel free to reach out to jobb.sverige@transcom.com

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”