Transcom

Are you ready to lead a passionate team supporting one of the world’s most iconic tech companies - Samsung?

At Transcom, we’re seeking a Team Leader for the Danish market to guide and empower a group of skilled Technical Support & User Enablement Representatives.

If you’re an experienced people leader with a tech-savvy mindset, a passion for customer experience, and the ability to drive team performance in a fast-paced environment - this is your opportunity to grow with a company at the forefront of innovation.

What’s in it for you?

• Permanent full-time position

• Relocation package to Porto (transport, initial accommodation, onboarding support)

• Ongoing development & leadership training to help you grow with your team

• Work with leading-edge technology and support a world-class brand in the tech industry

• International and inclusive environment where collaboration and personal growth are part of daily life

• Additional employee benefits focused on wellness and work-life balance

Join us as a Team Leader for our Samsung team:

You will be leading a team that supports users of some of the most advanced consumer tech on the market. This is not just a support role - your team enables users to get the most out of their devices, solve complex issues, and contribute to a world-class service experience.

• Leading and motivating a team of Danish-speaking Technical Support Agents to meet performance goals

• Monitoring quality, KPIs and customer satisfaction, ensuring service excellence

• Coaching, training and supporting agents, helping them develop their skills and grow within Transcom

• Acting as the communication link between agents and management

• Supporting team morale and ensuring alignment with Transcom’s values and the client’s expectations

• Participating in recruitment, onboarding and continuous process improvement efforts

What are we looking for:

• Fluent in Danish (C1 or above) and strong English skills (B2 or above)

• Previous experience in people leadership in a customer support or tech environment

• Solid knowledge of mobile devices, operating systems (Android/iOS) and basic troubleshooting

• Ability to interpret data, track performance and implement process improvements

• Strong communication skills and emotional intelligence

• A passion for empowering people - both customers and your team

What Life at Transcom is like!

At Transcom, we’re relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player and supporting others.

Championing positive, lasting change in their teams and communities - that’s just how we are at Transcom. Here we care and root for each other.

You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.