Opće informacije

Lokacija
Durres
ID posla
3556
Kategorija posla
Operativno vodstvo
Željeni jezik komunikacije
Engleski, Talijanski

Opis i zahtjevi

Opis
As a Quality Analyst, you will play a key role in ensuring that our services meet the highest quality standards. You will be responsible for assessing the performance of our operators, analyzing data and creating detailed reports for continuous process improvement.
Grow with us as a Quality Analyst in Durres.

In this role, you will be:
• Reviewing interactions with Italian-language customers to assess adherence to quality standards.
• Identify areas for improvement and provide feedback to CSR officers.
 • Analyzing data and preparing quality performance reports
• Collaborate with team leaders and managers to implement quality improvement initiatives.

What’s in it for YOU!

• International context and dynamic working environment
• Attention to people needs (work-life balance)
• Opportunities for growth within the company
• Continuous training and recognition of work commitment
What we are looking for:
• High School Diploma or equivalent
• Italian language level C1
• English language level B2
• Good knowledge of PC use (intermediate level)
• Excellent interpersonal, communication and presentation skills
• Willingness to work in a team, solve problems and focus on results
• Good flair for innovative change and learning
• Maximum reliability punctuality, precision and organisation
• Willingness to work in shifts

What life is like at Transcom
We are a global network of 30,000 customer service specialists, in 29 countries, passionate about providing exceptional customer experiences. At Transcom we are relentlessly committed. For our customers and for others. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Gaining recognition for working hard, being a team player and supporting others. Supporting positive and lasting change in their teams and communities. This is exactly how we are at Transcom. Here we care and cheer for others. You are included, just as you are, from day one. And with the right mindset, there is no limit to how much we can do together.

Apply and find out for yourself! Deadline: 25.10.2024