Transcom

Do you possess a natural talent for inspiring others and a genuine passion for helping them reach their full potential? Is your positivity contagious, and do you consistently demonstrate an exceptional work ethic? If you're nodding in agreement, we have an exciting opportunity that's tailored just for you!

Join us as a German Speaking Team Leader!

Successful Team Leader:

• Teaches by example, setting a stellar standard for their team;

• Is an expert in monitoring, evaluating and elevating the quality of work delivered by their team members;

• Provides daily mentoring and coaching for their team members and is dedicated to the growth and development of their team;

• Adapts their management style to individual's needs;

• Ensures a high degree of motivation in the team and keeps their team fired up and ready to conquer challenges;

• Takes responsibility for the team’s performance and work;

• Creates an environment suitable for success by promoting and recognizing each person’s initiatives and efforts;

• Continuously educates and coaches their team members towards achieving targets and exceeding expectations;

• Sets individual goals for each team members and guides them towards achievement; 

• Monitors the work of agents and ensures a prompt feedback;

• Successfully coordinates tasks and responsibilities to different stakeholders (team members, overheads, clients);

What's in it for YOU!

• Competitive salary: your work will be rewarded with an attractive compensation package;

• Permanent contract (4 months trial period)

• Private health insurance

• Full support while onboarding: our comprehensive onboarding support ensures you're well-guided from the get-go;

• Continuous development: experience ongoing personal and professional development as we nurture your growth through continuous learning opportunities;

• Possibility of a work advancement: we're here to guide you towards a brighter future, with plenty of opportunities to move forward in your career;

• Opportunity to gain international experience, as you'll interact with colleagues from across the region;

• Pleasant work atmosphere and friendly, supportive team spirit;

What we are looking for:

• Minimum C1 level of German;

• Minimum A2 level of English;

• Excellent IT skills;

• Knoweledge in MS office package;

• Mandatory prior knowledge in this industry (minimum 2 years)

• Familiarity with CRM systems and practices;

• Minimum studies: compulsory secondary education; 

• Bachelor's degree, vocational and/or university training is an advantage, together with training related to the typology associated with the service assigned to the work post;

• Customer orientation and ability to adapt/respond to different types of characters;

• Ability to multi-task, prioritize, and manage time effectively;

• Excellent verbal and written communication skills as well as listening skills and ability to demonstrate tact and patience with callers;

• Ability to analyse and solve complex issues that may require research and creative solutions, making sound decisions with limited supervision;

• Ability to work with minimal supervision in a fast-paced environment;

• Ability to maintain the highest standards of confidentiality and display professional ethical conduct;

• Demonstrate a process-improvement mind-set and self-driven approach with a can-do attitude toward both internal and external customers;

• Exceptional relationship-building skills and ability to work in a team of peers;

What Life at Transcom is like!

Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets within our global footprint with forward-leaning customer experience solutions via different channels like voice, chat, social media etc. We are 30,000 customer experience specialists at 69 offices across 26 countries, delivering services in 33 languages to international brands in various industry verticals. At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.