Informations générales

Emplacement
Zenica
ID de l'annonce
10912
Catégorie
Information Technologique (IT)
Exigences linguistiques
Anglais

Description et exigences

Description

Do you love the IT field but are not that much into programming? You are at the right place! We are looking for an individual to join our IT On-site Service Delivery team. This is a fantastic opportunity to gain hands-on experience and see how a multinational organization operates behind the scenes and manages its IT systems.


We are currently looking for a person ready to join the IT team and support our employees in Zenica with resolving issues related to hardware, software, and workplace tools, as well as be involved in the local adaptation of processes taking place at the international level, particularly concerning the implementation of new methods of operation, data, or software protection.


Join us as a Local IT Support Specialist!

The person in this position:


  • Provides ongoing administrative support in the field of IT hardware and software systems

  • Provides support in the field of applications and technologies which are specific for the project

  • Provides updates of security and procedural standards in the field of systems

  • Takes care of desktops, printers, servers, software, inventory of resources and standard network services

  • Manages and is responsible for technical documentation

  • Acts as the point of contact for local businesses in all IT related matters


What's in it for YOU?

    • Continuous skill development and learning
    • Excellent opportunities for career development in an international setting
    • Daily collaboration and knowledge exchange with global experts
    • Supportive work environment and a welcoming team culture
    • Weekends off
    • Standard working hours (Monday through Friday from 8 AM to 4:30 PM)
    • Permanent contract
    • Highly competitive compensation

    What we expect:


    • Experience in a similar position in IT support in the business environment in an international company

    • Experience in administering tools: laptops, servers, workstations, hardware/software, cabling, etc.

    • Good knowledge of Service Desk, incident management and knowledge of tools for reporting problems to help desk

    • Bachelor's degree in IT, Computer Science, or a related field

    • Very good command of English enabling easy communication - is a must

    • Good knowledge of network technologies, mobile phones, and fixed networks

    • Good knowledge of MS Windows environments and DHCP, DNS & WINS

    • Experience in the call center environment, CRM systems support is a plus

    • Organizational skills, the ability to set priorities and work under time pressure


    What life at Transcom is like!

    At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.