Transcom

We’re looking for passionate, customer-focused individuals to join our growing ePromo team, supporting Samsung via live chat. As an ePromo Sales Agent, you’ll help guide customers through their purchase journey—uncovering needs, offering tailored advice, and presenting compelling deals that drive sales and satisfaction.

This isn’t your average customer support role—you’ll be a digital sales expert, helping customers choose the perfect phone, TV, or accessory by asking the right questions and highlighting the best offers Samsung has to offer.

What You'll Be Doing:
● Engage with Customers via Chat Only
Assist customers in real-time with product questions, offers, and sales-related inquiries—no calls, just fast, friendly, and focused chats.

● Uncover Customer Needs
Ask the right questions to build a rapport and fully understand what our customer is looking for.

● Convert Conversations into Sales
Use your product knowledge and communication skills to propose compelling package deals, cross-sell, and upsell.

● Stay Updated & Informed
Keep up with the latest Samsung products, promotions, and features so you can offer value in every conversation.

● Collaborate & Improve
Work closely with team members and leaders to share insights and continuously improve the ePromo experience.

Who You Are:
● Experience in customer service or sales—especially in a digital or retail setting.
● Skilled communicator who can simplify complex product information.
● Sales-oriented mindset with a passion for helping people find the perfect product.
● Quick thinker with the ability to multitask and maintain chat quality under pressure.
● Fluent in Finnish and English (additional Nordic languages are a plus!).

Why Join Transcom?
● Career Growth: 90% of leadership roles are filled internally—your journey matters.
● Top Benefits: Competitive salary, subsidised lunches, health allowance, office breakfasts, Union agreement, insurances, and more.
● Modern Office: Brand-new, stylish space in Kista, Stockholm with free gym and sauna access.
● Great Culture: Friendly, supportive environment where sales excellence is recognised and rewarded.

Location: Kista, Stockholm
Employment type: Full-time, onsite
Start date: 2nd June 2025
Language: Fluent Finnish + English

Ready to make your mark in digital sales? Apply now!
Interviews are held continuously—don’t wait!

Have questions? Contact: Reece.McTavish@transcom.com