Transcom

Do you have a passion for service and want to work with one of the world’s most well-known premium car brands or one of the or with Samsung, a global leader in technology and innovation?

Then you could be our next colleague! In your role as a customer service representative, you will be part of our Nordic team. Once you’ve been offered the job, you’ll also have the opportunity to get in touch with one of your future colleagues before you start, if you’d like, so you can get to know them in advance.

What we offer
At Transcom, you will have the opportunity to grow and develop as an individual. Here, you can build a career in an international environment. You’ll work alongside Danish, Swedish, Finnish and Norwegian-speaking colleagues. We’re proud to say that almost all of our services are managed by people who once started as customer service representatives. If you’re motivated to do your best, we can achieve great things together!

In addition to working with friendly colleagues and dedicated leaders, we also offer:

• Collective agreement, which ensures you have a secure contract
• Access to a gym
• Transcom covers your flight ticket and the first two weeks at a hotel near the office
• Rikskort discounts and benefits when buying food and drinks
• Health allowance
• Career development opportunities
• Full training
• Bonus opportunities in addition to salary

Your role
As a customer service representative, you’ll provide expert help to customers. You’ll be given a lot of responsibility, but never without support—thanks to strong team spirit and highly engaged colleagues and leaders. Remote work opportunities can be discussed depending upon the offered opportunity and your location, as sometimes it requires to be within reason to the office.

Position: Customer Service Representative
Opening hours: Mon–Fri, 08:00–18:00
Employment: Full-time, permanent contract with 6-month probation period

About you
We are looking for someone who is responsible and solution-oriented, enjoys using the phone as a work tool, and loves talking to people. You are motivated, goal-oriented, able to work independently, and also a good team player.

We also expect that you have:

• Completed secondary education
• Excellent oral and written communication skills in a Nordic language and English
• Strong computer and system skills
• Experience in the service industry (an advantage)

To thrive here, you should be service-minded, patient, and result-oriented. The pace is fast, but always supported by great team spirit at Transcom, we succeed together.

Interested?
You don’t need to send us a CV. After filling out your open application on our website, if your profile matches the position, the next step will be a written language test. If you pass, you’ll be invited to a phone interview. Should your profile meet our expectations, we’ll then invite you to one of our digital interviews. There, we’ll tell you more about the role and get to know you better. Please note that we cannot guarantee a response to all open applications.

Questions? Send us an email at: jobb.sverige@transcom.com

About Transcom
Transcom is a global specialist in customer service and customer satisfaction, with an extensive network of +90 contact centers in 29 countries, offering services in 33 languages. We are driven by innovation and have a passion for helping people solve problems. We are also one of Sweden’s largest youth employers. At Transcom, we are committed—to our clients and to each other. Every day, someone begins their journey with Transcom, and we believe in turning today’s potential into tomorrow’s skills.

Do you want to be known for working hard, being a team player, and supporting others on your team? That’s exactly who we are at Transcom. Here, we care about each other. You’re included, just as you are, from day one. With the right mindset, there’s no limit to how far we can go together.